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Featured Webinar

Become an Expert in every interaction with Ascendo and Slack

Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently.

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Modern Customer Support Experience

This webinar focuses on what leaders can do to elevate their Customer Support Experience with in their organization. We will touch up on best practices, tips and strategies that are actionable takeaways.

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Role of support to Increase Customer Engagement and Mitigate Churn

This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn.

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How to make proactive support happen? - Infinera customer support success story with Ascendo.AI

Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive approach to resolving customer issues and improving the customer experience

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How to unlock the value from every customer interaction with AI

This webinar focuses on how-AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support.

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Featured Podcast

The Future of Service Support: Unveiling the Power of Knowledge Intelligence

This podcast explores AI-driven Knowledge Intelligence transforming support content creation, emphasizing speed and relevance. AI helps capture, analyze, and deliver knowledge faster, benefitting both customers (through improved information) and product teams (through better insights). The podcast features Bret Allinson, a service expert who highlights the importance of knowledge in customer support and the advantages of reusing existing information.

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Maximizing ROI with AI in Customer Support Team: A Guide for Heads of Support

Struggling to maximize ROI with AI in your support team? This podcast is for you! Tech leader Anita shares her expertise on evaluating AI tools, securing funding, and navigating challenges. Discover how to quantify ROI, focus on impactful use cases, and build trust with stakeholders for a successful AI implementation that boosts your support operations. Don't miss out on these insights!

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The CCO Playbook: Unlocking Customer Experience Leadership

This podcast episode dives into the challenges and opportunities Chief Customer Officers (CCOs) face. Learn how to improve customer experience (CX), balance employee engagement, and achieve business growth through strategic planning and knowledge sharing.

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Cultural Changes that We see within CX in the African Continent

Does your client portfolio include international customers or do you expect it to in the future?

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Strategies to Manage Difficult Situations with Key Customers

The pandemic has taught us innovative ways to connect with key customers more than ever before.

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Growth Through Support Dialogue

An organization that sees its customer service department as a cost centre is ignoring a significant opportunity to increase customer loyalty and lifetime value.

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How to Attract and Hire Diverse Talent?

Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth.

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Deepdive Voice of the Customer Playbook

Facilitates the ability to keep customers satisfied and to retain them.

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Customer Playbooks: When is it Useful and How to Create One that Evolves?

A series of tasks can be delegated to a group of users at different measures

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The Voice of the Customer in Discovering Markets, Developing Products

Essential for any business in discovering markets and developing products.

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Using AI to Drive Service Improvements

In these interactions, we pick a hard topic that doesn’t really have a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways.

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Automation Dreamin' 2022 Knowledge Intelligence with Salesforce and Slack.

Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Utilize knowledge objects in Salesforce to be able to bring value to Slack.

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Using Proactive Metrics for Support Operations

“Support today reacts to external metrics rather than proactively creating and using data”

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ChatGPT and The Future of Customer Support

There is excitement on many tech and business channels on ChatGPT from Open.AI.

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Turning Customer Service into Profit Center

GPT (Generative Pre-trained Transformer) prompts and associated best-knowledgeable posts.

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Kami Vision Supercharges Customer Support with AI-Powered Self-Service, Boosting Efficiency by 83%

Kami Vision, a leading computer vision company, transformed its overwhelmed customer support with Ascendo's AI-powered platform. Self-service rates skyrocketed from 0% to 83%, freeing agents for complex issues and boosting customer satisfaction.

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Infinera Powers Up Customer Support with Ascendo AI, Slashing Resolution Times and Anticipating Issues.

Infinera, a leader in network technology, transformed its global support with Ascendo's AI-powered platform. They reduced resolution times by 75%, proactively prevented hardware issues, and empowered agents to handle complex requests, creating a competitive edge through exceptional customer service.

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AI-Powered Slack Support Conquers Customer Service Chaos & Boosts Agent Productivity.

Breakthrough case study reveals how a high-growth SaaS company achieved 100%+ faster customer resolutions and a 100%+ productivity boost using Ascendo's AI-powered support platform within existing Slack channels.

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Trusted by

Panel Discussion: Boosting SaaS Products with New Technologies 2024

Panel Discussion: Boosting SaaS Products with New Technologies 2024 organized by GloriumTechnologies. Our Co-Founder and CTO Ramki Pitchuiyer shared insights on Transforming Service and Support in SaaS using Generative AI.

Dataflow Is The New Workflow

There is a saying that one can be an expert in something but not in everything. Large language models (LLMs) are also becoming specialized. The degree of specialization depends on which algorithms are dedicated to gathering specific pieces of expert knowledge.

From Surface-Level To Deep Insights: Revolutionizing Customer Understanding For Better Software Development

This story encapsulates the essence of our journey, where we embraced the initial challenge and experienced the transformative power of understanding and empathizing with our customers. By blending technology with genuine human connection, we are inspired to foster a customer-centric approach and drive innovation in all our endeavors.

Confluence for AI Service and Support

Ascendo, AI-enabled service copilot integrates with Confluence enhancing the comprehensibility and usability and unlocking the full potential of knowledge base.

SAP and Ascendo AI partnership delivers AI service copilot through the SAP store

SAP and Ascendo AI partnership delivers AI service copilot in the SAP store. This plug and play engine is used by customer support, sales and marketing support

Unleashing Industrial AI

Our co-founder @karpagamn will be sharing at @MIT
#MITAI conference on Unleashing Industrial AI. Details at https://goo.gl/T9cr5F #AI #AI4ALL #womeninAI #WomenInSTEM #ML #DataScience

The power of Visibility, Analytics, Automation & Visualization

Don't miss the discussion with
@karpagamn
, the co-founder of @eKrypInc on the power of #Visibility, #Analytics, #Automation & #Visualization at #MSPEXPOLV.

The Future of Industrial AI.

@karpagamn Co-founder of @ekrypto a prescriptive Service on TM Intelligence, also joined us to discuss the future of Industrial AI. #MITAI

Al in the enterprise

Highly attended meet up in Microsoft store at Stanford Center

AI ML Bootcamp

Provided bootcamp to industry leaders and startup founders

Predictive vs. Prescriptive in Manufacturing Service

Karpagam Narayanan is a co-founder of Ascendo, a Prescriptive Service application.

Exclusive Events

In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, and seen this but approached it in very different ways.

We are invited to various conferences, publications and workshops to share our experience and case studies. Thank you for providing us the opportunity. Blogs, awards, videos and news related to it are linked here.

Press

"Revolutionize your approach to customer service. Traditional methods fall short, costing more and leaving customers dissatisfied. Break free from reactivity download our report for a data-driven, proactive strategy that boosts customer retention and your bottom line."

"Explore the future of customer service with AI and machine learning trends. AI Unleashes Potential in Self-Service, Assisted Support, & Beyond! Download our 2024 predictions for Customer Service teams to stay ahead and position your operations for success. Uncover quick wins & position your service for future success. Don't miss out!"

Explore the future of service logistics with Ascendo.AI's cutting-edge machine learning and big data solutions. Discover how Cognitive Parts Planning optimizes spare parts management for efficient service operations.

Tired of frustrated agents and overwhelmed customers? Ascendo's Augmented Agent is the ultimate copilot for your support team.

Unleash the power of your data. Discover how Ascendo can transform your customer service.

Revolutionize customer support with Ascendo AI search.Go beyond chatbots, find answers instantly.

Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms.

Get started to transform Support from
reactive to proactive.

Get started to transform complicated client communications on Slack to smooth, AI assisted interactions.

Don't just react to escalations, proactively prevent them. Unleash the power of Ascendo and transform your support experience.

Explore Our Resources

Proactive Customer Retention Paper

2024 Predictions for Customer Service Teams

Elevate Support Logistics Operations with Ascendo AI

Augmented Agent

Why Ascendo

AI Search

Auto Categorization

AI Based Modern Support Experience

Should Companies Use Slack or Teams with their Customers?

Escalation Management Guide for Proactive Support Teams

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Modern Support Operations

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