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Dated : 22th October 2022

Duration : 30 Minutes

Using Proactive metrics for support operations

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Unavoidable

Three V's

With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to the process of unearthing trends in the data.

Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth in a subscription economy.

01
Volume

02
Velocity

03
Variety

We at Ascendo Believe in

Resolution instead

of Deflection

Resolution

instead of opening a ticket

Resolution

before Escalation

What We Do

Predict, Prevent,

Resolve, Precise

No more guess work on what the intent, relevance, sentiment and context is in every interaction.  Significantly increase efficiency from day 1.  

Establish Connection

Ascendo establishes connection with  existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested.  Transforms information into multidimensional adaptive schema.

Semantic Inference of data

Ascendo engine organizes data to symptoms - problems - root cause and solution.  Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. 

Recommendation Engine

Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options.

Symbiotic Man - Machine

Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning.

Ready to Deploy

Ascendo started to build on its intuition from the scratch, that is, have a basic understanding of the text. This needs no prior information that had to be filled in by experts.

 

Ascendo utilizes state of the art NLP techniques to examine sentences based on the textual information and understand the word co-alignment within the text using Lexical Analysis and Syntactic Parsing.

 

Combined with Word Semantics, Ascendo is completely able to make complete sense of sentence structures recognizing single words and phrases within your text.

 

For example, Computer and Software as individual words vs Computer Software as a phrase. This part of understanding involves a number of parallel operations like sentence dependency parsing, word tokenization, part-of-speech tagging and more.

What is behind the engine?

01

Cognitive Intelligence

02

Conversational Intelligence

03

Agent Guides

04

Leader Patterns

Built-in Intelligence

Enterprise Ready

01

Security

Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant.  We have you covered!

02

Access Control

Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level.  Scale Onboarding.

03

RAS

Reliability - Availability - Scalability - performance.  We take these seriously in our  so you have the peace of mind.

04

No code

Truly no code deployment.  Start with one product, one business unit, see ROI right in our tool from day ONE!

05

Open API

Want to bring in AI functionality to your search, bot or other channels?  Want more flexibility?  Try our API integration.

06

Integrated

Truly no code integration.  If you find your system of record software not in our list, let us know.

READY FOR PROACTIVE SUPPORT?

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