Slack

Provide timely knowledge

Arm your agents with the help they need when they need it.

Improve only the knowledge that is required to meet your Self Service and agent quality goals.

Recognize Top Drivers

Delight your customers in Slack by calling out Top Drivers for any of your products so they can help themselves first.

Integrate with Slack

This integration lets your support agents use Ascendo’s self-learning engine with /askascendo slash command to get the solutions your customers could be looking for, making it a simple and powerful tool for agents handling customer queries.