Resolution AI Agents

Resolution AI Agent is an integrated agent that connects chat, search, web, systems of record and engagement agents to streamline problem-solving and drive efficient resolutions.

Watch Demo

5/5 Ratings

SOC 2 certified

No credit card required

Chat

Leverage the power of Conversational AI to transform your customer interactions!
From self-service options to agent-assisted support, AI agents deliver consistent, personalized experiences across all your channels.

Watch Demo

AI Agent with Intelligence

Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way.

Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform.

Focus on what matters most – delivering exceptional customer experiences. Ascendo AI empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team. Ditch lengthy proof-of-concept phases and see real results from the start. Let Ascendo AI tackle the complexities of multi-channel support, so you can focus on building stronger customer relationships.

Ascendo AI Conversational Engine

Not your Chat bot!

Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction.

Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page.

Solve Complex Issues

Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients.

The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels.

Cater to your Industry

While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge.

Resolve not Prolong

As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore.

It also allows you to differentiate your solution search between different products.

Predict Customer Effort and Health Scores

All interactions with customers are saved

and used as a knowledge bank to understand the trends and patterns of customer concerns over time.

Seamless Live Agent Handoff

Eradicate customer frustration with seamless live agent handoff! Ascendo AI equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero!

One Platform for entire Customer Service Lifecycle

Search

Smarter search starts with smarter connections. One search taps into all your data for faster, intelligent resolutions.

Watch Demo

5/5 Ratings

SOC 2 certified

No credit card required

Your Expert Agent

A smart agent in every interaction and Channel.

Resolve issues across any channel.

This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide.

Share AI insights for any type of issue.

Recurring problems, simple questions, complex scenarios, or isolated incidents— every issue matters

Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data, and how to follow recommendations.

Tribal Knowledge Conversion.

You need a system that continuously learns from expert interactions.

Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve.

Category & Sub Category

A powerful solution that simplifies user queries by providing structured categories and subcategories. Instead of relying on open-ended search, users can easily navigate a tailored decision tree to get faster, more relevant answers — every time.

Whether you’re managing a support portal, knowledge base, or internal helpdesk, Ascendo AI empowers your users to self-serve with confidence. Behind the scenes, our advanced engine learns from interactions, continuously optimizing the flow of categories to match real-world needs.

No more guesswork. With built-in analytics, track which paths users take, identify drop-off points, and fine-tune your support content. Get up and running quickly, deliver accurate answers from day one, and reduce support volume – all while improving user satisfaction.

Identify and Promote Your Best Support Talent - Top Technician

Ascendo AI's Top Technician feature highlights your highest-performing team members based on real impact. By analysing resolution accuracy, response speed, and customer satisfaction across every interaction, Ascendo surfaces the technicians who consistently deliver exceptional support.

Use these insights to recognize excellence, share best practices, and elevate team performance. Whether you're managing a small helpdesk or a global support team, Top Technician helps you build a culture of accountability, motivation, and continuous improvement.

Let Ascendo AI organise the complexity so your users don’t have to.

See It All, Solve It All - Effortless Issue Management from Slack.

Issue Management

Ascendo AI's Slack integration empowers you to streamline issue management directly from Slack. Gain complete oversight of all issues, including user queries, issue statuses, and originating channels, for effortless prioritization and resolution.

Focus on critical issues with the "Restrict to On Hold" filter to quickly identify and address outstanding matters, ensuring timely fixes. The intuitive "Transition" button facilitates clear issue lifecycles by enabling you to update statuses and track progress seamlessly, optimizing your support processes.

Supercharge your knowledge base and unlock continuous improvement with Ascendo's magic.

Knowledge Intelligence

Ascendo empowers your knowledge base and fosters continuous improvement through seamless Slack integration. Effortlessly surface valuable solutions discovered during conversations and add them to your knowledge base with the "Add to Know-How" feature.

Ascendo streamlines this process, saving you time and enriching your support resources. Can't locate the perfect solution for your query? Provide feedback directly within Slack. Ascendo incorporates your insights to continuously enhance its knowledge base, ensuring superior future support.

Ready for Agents, Customers and Leaders

Install Guide

A simple no-code method to install the Ascendo application in your Slack workspace.

Use Slack for complete Support Operations

Install app for Slack

Take a Tour

Boost Efficiency and Accuracy in Slack with Ascendo AI Integration

Generative AI Service CRM for Slack

Streamline problem-solving and empower your agents with the Ascendo AI integration for Slack. This powerful combination empowers your agents to resolve issues faster, improve collaboration, and deliver exceptional service – all within the familiar Slack interface.

Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy.

Empower your agents with real-time access to support resources

AI Agent Assist in Slack

This integration lets your support agents use Ascendo’s self-learning engine. Achieve effortless problem resolution with Ascendo's AI-powered suite. Instantly surface relevant solutions for user queries with the /askascendo command.

Need a broader perspective? Utilize /ascendomax to generate comprehensive solutions and empower agents to choose the most fitting approach. Streamline complex tasks by leveraging /onfly to obtain concise summaries of best practices. Encounter a persistent problem? Seamlessly track issues within Slack with a single click. Ascendo offers top solutions while keeping a record of the matter for future reference. This suite of features empowers agents to swiftly address issues, improve first contact resolution rates, and enhance customer satisfaction.

Our Challenge

Complex customer support cases plague Salesforce Service Cloud users. Escalating calls, long waits, and incomplete answers are all too common. This challenge is compounded by an aging workforce retiring with their expertise and a shift to hybrid work environments, creating a knowledge gap for newer agents. Ascendo AI integration offers a solution to empower your team and improve customer satisfaction.

Ascendo with AI Resolve Capabilities

Ascendo AI Resolve embedded as a tab with Salesforce Service Cloud as a companion. This AI co-pilot analyzes support cases, surfaces relevant past info, and provides sentiment analysis. Ascendo uses generative AI to offer concise solutions and empowers agents to build knowledge directly within the platform. Boost efficiency, improve customer satisfaction, and conquer complex cases with Ascendo AI Resolve.

Conquer complex customer support cases in Salesforce Service Cloud with Ascendo AI integration! This AI-powered co-pilot empowers your team by leveraging machine learning to analyze interactions and deliver step-by-step solutions. Ascendo seamlessly integrates with Salesforce, eliminating the need for juggling multiple sources or transferring tickets. Real-time, predictive guidance with over 90% accuracy ensures your engineers have the best possible "game plan" to tackle even the most challenging issues. Stop wasting time on frustrating support cycles and improve customer satisfaction with Ascendo AI for Salesforce Service Cloud.

Our Joint Solution

Ascendo- A Co-Pilot for Proactive Support

Knowledge Intelligence

Ascendo's AI for Salesforce Service Cloud unlocks the power of knowledge. It analyzes support conversations to identify common issues and agent solutions, then automatically builds your knowledge base. This lets you focus on what matters - keeping customers happy with faster resolutions powered by readily available knowledge.

Our Promise

Ascendo empowers your support team and elevates customer experiences with accurate, efficient, and innovative AI solutions. Seamlessly integrated with Salesforce and harnessing data from diverse sources, Ascendo equips your support professionals with the power to conquer complex cases.

Say goodbye to outdated knowledge and remote work challenges. Ascendo's AI extracts valuable insights from interactions, delivering tailored solutions that revolutionize how your team serves customers. The result? Increased customer satisfaction and a boost to your business success.