Resolution AI Agents
Resolution AI Agent is an integrated agent that connects chat, search, web, systems of record and engagement agents to streamline problem-solving and drive efficient resolutions.
Ascendo
Resolution AI Agents
chat
Leverage the power of Conversational AI to transform your customer interactions! From self-service options to agent-assisted support, AI agents deliver consistent, personalized experiences across all your channels.
Watch DemoAI Agent with Intelligence
Ascendo AI Conversational Engine
Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way.
Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform.
Focus on what matters most — delivering exceptional customer experiences. Ascendo AI empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team.
Not your Chat bot!
Ascendo's AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page.
Data sources
- Training
- FAQ
- User guides
- Enrichment articles
- Knowledge objects
Solve Complex Issues
Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo's AI Search is embedded into your conversations to provide consistency across channels.
Cater to your Industry
While Ascendo's AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge.
Resolve not Prolong
As a customer support agent, Ascendo's AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products.
Predict Customer Effort and Health Scores
All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time.
Seamless Live Agent Handoff
Eradicate customer frustration with seamless live agent handoff! Ascendo AI equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero!
Ready to transform your
customer support?
Join hundreds of enterprises using Ascendo AI to deliver world-class resolution experiences.