Integrations

A few Ways to deploy Ascendo

Integrations

Key Features

AI Bot

Leverage the power of Conversational AI to transform your customer interactions!

From self-service options to agent-assisted support, AI bots and virtual assistants deliver consistent, personalized experiences across all your channels.

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A bot with Intelligence

Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way.

Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform.

Focus on what matters most – delivering exceptional customer experiences. Ascendo empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team. Ditch lengthy proof-of-concept phases and see real results from the start. Let Ascendo tackle the complexities of multi-channel support, so you can focus on building stronger customer relationships.

Ascendo Conversational Engine

Not your Chat bot!

Ascendo’s AI Bot consolidates knowledge from multiple data sources to provide your customers solutions with any interaction.

Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page.

Solve Complex Issues

Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients.

The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels.

Cater to your Industry

While Ascendo’s AI Bot can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge.

Resolve not Prolong

As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore.

It also allows you to differentiate your solution search between different products.

Predict Customer Effort and Health Scores

All interactions with customers are saved

and used as a knowledge bank to understand the trends and patterns of customer concerns over time.

Seamless Live Agent Handoff

Eradicate customer frustration with seamless live agent handoff! Ascendo equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero!

One Platform for entire Customer Service Lifecycle

Chrome Extension

Boost your productivity with AI that integrates seamlessly into your workflow.

Insights from your CRM

Boost agent productivity and resolution accuracy with real-time knowledge delivery within your CRM. Our intelligent system surfaces the most relevant knowledge articles based on the specific issue at hand, ensuring agents have the right information at their fingertips.

Eliminate the risk of knowledge loss and ensure consistent service delivery across your entire team. Our solution captures valuable "tribal knowledge" from experienced agents, making it readily available to new hires and those with less experience. This standardization leads to faster resolutions and improved customer satisfaction.

Don't waste time manually updating your knowledge base. Our AI analyzes trends and automatically identifies areas for improvement, keeping your knowledge base fresh and relevant.

Our solution integrates with your CRM and other data sources, providing a unified view of customer information. This granular access empowers agents across your entire organization to deliver exceptional service.

AI for CRM

Traditional CRM systems are powerful tools, but they can lack the intelligence to truly optimize your customer service. Ascendo's Chrome extension bridges this gap by integrating AI into your CRM workflow. This innovative solution leverages ML, NLP, and NLU to analyze your support tickets.

The result? Ascendo empowers your agents with predictive insights. The AI can suggest solutions, pinpoint root causes, and even identify relevant technical experts within your organization. This translates to faster issue resolution, improved agent efficiency, and a more satisfying customer experience overall.

With Ascendo's Generative AI-powered CRM extension, you can streamline your customer service operations and empower your agents to deliver exceptional service. Leverage the power of AI to gain a competitive edge and build stronger customer relationships.

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AI Search

Cognitive intelligence answers and guides from self-service to agent assist

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Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo.

Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more!

Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues. This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information. Each of these components are predicted along the search and help you get more relevant solutions.

Depth of Ascendo AI Search

One Search

Ascendo’s AI Resolve consolidates knowledge from multiple data sources to provide solutions on one platform.

Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page.

Solve Complex Issues

Our distinctive AI Resolve model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients.

The uniqueness of Ascendo’s AI Resolve comes from the superior quality of solutions.

Need Specific Information

Ascendo’s AI Resolve caters to your customer support needs irrespective of the industry.

It can also be configured to gain specific industry knowledge, terms, and experts.

Choose Relevant Solutions

As a customer support agent, Ascendo’s AI Resolve allows you to view solutions based on data sources and predicted root causes you want to explore.

It also allows you to differentiate your solution search between different products.

Know What Your Customer Needs

All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time.

Choose your style

Cognitive

As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s AI Resolve, you will gain answers based on the symptom context from the various connected knowledge sources.

Conversational

Interact with an AI bot, powered by Ascendo's AI Resolve that will return the most likely solutions to your queries. This can be achieved through any channel.

Transform how you Listen to customers

Ascendo for SAP

Our Challenge

Complex Customer Support cases

Complex customer support cases have long been a thorn in the side of businesses. The need for quick and exact resolutions often leads to a cycle of escalating calls, waiting times, and incomplete answers.

An aging workforce and the rise of hybrid work environments only worsen the problem. Knowledgeable experts leave the company, and the information nexus shifts further from effective solutions.

The Power of Ascendo AI

Ascendo AI employs generative AI to offer comprehensive insights that extend beyond mere symptoms and resolutions. This advanced system predicts a comprehensive range of pertinent details crucial for precise issue handling. From forecasting Customer Satisfaction (CSAT) to evaluating customer effort and performing sentiment analysis, Ascendo ensures accurate and holistic issue resolution.

Generative AI

Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy.

Our Joint Solution

Knowledge Intelligence

Resolve issues as they arise. Know what questions come from customers and how agents are responding. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self Service and agent quality goals.

Predictive Support Insights

Ascendo AI continually learns from interactions, giving it the capacity to recognize emerging trends and provide actionable insights for service enhancement. As time progresses, the AI-driven recommendations evolve, becoming increasingly refined and effective in providing guidance for optimal support strategies.

Debug Engine

Ascendo AI acts as a robust debug engine, specializing in predicting root causes for even the most unique issues. It goes beyond surface-level identification, delving down to the level of individual parts. Additionally, the AI suggests the optimal technician for a given problem, streamlining the entire support process for efficiency and effectiveness.

Our Promise

Ascendo transforms customer support by offering accurate, efficient, and innovative solutions that empower support teams and enhance customer experiences. With the ability to integrate seamlessly into SAP Service Cloud and access data from various sources, Ascendo becomes a reliable tool in the hands of support professionals.

In conclusion, Ascendo AI represents a significant advancement in the field of customer support, addressing the challenges posed by complex cases, remote work, and outdated information. Its ability to extract insights from interactions and provide tailored, AI-driven solutions revolutionizes the way support teams engage with customers, leading to improved customer satisfaction and business success.

Use Slack for complete Support Operations

Install app for Slack

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Boost Efficiency and Accuracy in Slack with Ascendo AI Integration

Generative AI Service CRM for Slack

Streamline problem-solving and empower your agents with the Ascendo AI integration for Slack. This powerful combination empowers your agents to resolve issues faster, improve collaboration, and deliver exceptional service – all within the familiar Slack interface.

Supercharge your knowledge base and unlock continuous improvement with Ascendo's magic.

Knowledge Intelligence

Ascendo empowers your knowledge base and fosters continuous improvement through seamless Slack integration. Effortlessly surface valuable solutions discovered during conversations and add them to your knowledge base with the "Add to Know-How" feature.

Ascendo streamlines this process, saving you time and enriching your support resources. Can't locate the perfect solution for your query? Provide feedback directly within Slack. Ascendo incorporates your insights to continuously enhance its knowledge base, ensuring superior future support.

Empower your agents with real-time access to support resources

AI Agent Assist in Slack

This integration lets your support agents use Ascendo’s self-learning engine. Achieve effortless problem resolution with Ascendo's AI-powered suite. Instantly surface relevant solutions for user queries with the /askascendo command.

Need a broader perspective? Utilize /ascendomax to generate comprehensive solutions and empower agents to choose the most fitting approach. Streamline complex tasks by leveraging /onfly to obtain concise summaries of best practices. Encounter a persistent problem? Seamlessly track issues within Slack with a single click. Ascendo offers top solutions while keeping a record of the matter for future reference. This suite of features empowers agents to swiftly address issues, improve first contact resolution rates, and enhance customer satisfaction.

See It All, Solve It All - Effortless Issue Management from Slack.

Issue Management

Ascendo AI's Slack integration empowers you to streamline issue management directly from Slack. Gain complete oversight of all issues, including user queries, issue statuses, and originating channels, for effortless prioritization and resolution.

Focus on critical issues with the "Restrict to On Hold" filter to quickly identify and address outstanding matters, ensuring timely fixes. The intuitive "Transition" button facilitates clear issue lifecycles by enabling you to update statuses and track progress seamlessly, optimizing your support processes.

Ready for Agents, Customers and Leaders

Install Guide

A simple no-code method to install the Ascendo application in your Slack workspace.

Ascendo for Zendesk

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Our Challenge
Current State of Support Experience

In light of the declining average Customer Experience (CX) scores in recent years, notably reaching a current low of 48.6, there is an urgent imperative to enhance the support experience. The amount and speed of customer inquiries, coming from various channels and sources, are making it tough to improve the support experience. With unstructured data and disconnected systems and data sources, support agents find themselves constantly in firefighting mode. This will lead to a longer first-time fixing and escalations for the support tickets. Consequently, this situation results in prolonged resolution times for initial fixes and an increase in escalations for support tickets.

Ascendo with ResolveGPT Capabilities

Ascendo ResolveGPT embedded as a tab with Zendesk. Ascendo ResolveGPT provides relevant portions of past references with superior AI explainability. It will not only understand the intent behind the problem of support ticket but also provide sentiment analysis and solution with Gen AI summarization.

Ascendo- A Co-Pilot for Proactive Support

Ascendo AI is a co-pilot for support and service teams. Ascendo shares relevant solutions, predict precise debugging steps, and refines knowledge just like what an expert would have done. Ascendo provides a highly accurate game plan for complex expert, remote, field, contact center, or self-service support. Using Ascendo's superior AI explainability, teams reduce resolution time and escalations, and identify patterns to become proactive.

Our Joint Solution

Knowledge Intelligence

Our Promise

Ascendo transforms customer support by offering accurate, efficient, and innovative solutions that empower support teams and enhance customer experiences. With the ability to integrate seamlessly into Zendesk Service Cloud and access data from various sources, Ascendo becomes a reliable tool in the hands of support professionals.

Ascendo for Salesforce

Our Challenge

Complex customer support cases plague Salesforce Service Cloud users. Escalating calls, long waits, and incomplete answers are all too common. This challenge is compounded by an aging workforce retiring with their expertise and a shift to hybrid work environments, creating a knowledge gap for newer agents. Ascendo AI integration offers a solution to empower your team and improve customer satisfaction.

Ascendo with AI Resolve Capabilities

Ascendo AI Resolve embedded as a tab with Salesforce Service Cloud as a companion. This AI co-pilot analyzes support cases, surfaces relevant past info, and provides sentiment analysis. Ascendo uses generative AI to offer concise solutions and empowers agents to build knowledge directly within the platform. Boost efficiency, improve customer satisfaction, and conquer complex cases with Ascendo AI Resolve.

Conquer complex customer support cases in Salesforce Service Cloud with Ascendo AI integration! This AI-powered co-pilot empowers your team by leveraging machine learning to analyze interactions and deliver step-by-step solutions. Ascendo seamlessly integrates with Salesforce, eliminating the need for juggling multiple sources or transferring tickets. Real-time, predictive guidance with over 90% accuracy ensures your engineers have the best possible "game plan" to tackle even the most challenging issues. Stop wasting time on frustrating support cycles and improve customer satisfaction with Ascendo AI for Salesforce Service Cloud.

Our Joint Solution

Knowledge Intelligence

Ascendo's AI for Salesforce Service Cloud unlocks the power of knowledge. It analyzes support conversations to identify common issues and agent solutions, then automatically builds your knowledge base. This lets you focus on what matters - keeping customers happy with faster resolutions powered by readily available knowledge.

Our Promise

Ascendo empowers your support team and elevates customer experiences with accurate, efficient, and innovative AI solutions. Seamlessly integrated with Salesforce and harnessing data from diverse sources, Ascendo equips your support professionals with the power to conquer complex cases.

Say goodbye to outdated knowledge and remote work challenges. Ascendo's AI extracts valuable insights from interactions, delivering tailored solutions that revolutionize how your team serves customers. The result? Increased customer satisfaction and a boost to your business success.

Enterprise Ready

Security

Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered!

Access Control

Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding.

RAS

Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind.

No code

Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE!

Open API

Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration.

Integrated

Truly no code integration. If you find your system of record software not in our list, let us know.

Connect to your existing systems.

We have Out-of-the-box connectors to over 400+ systems across Knowledge Bases, Ticketing, documents, Bug Tracking, Alerting, Monitoring, Chat, Web and Support Portals and RPA software.

Integrations

Integrations

AI Search

Cognitive intelligence answers and guides from self-service to agent assist

Depth of Ascendo AI Search

One Search

Solve Complex Issues

Need Specific Information

Choose Relevant Solutions

Know What Your Customer Needs

Choose your style

Cognitive

Conversational

Transform how you Listen to customers

Enterprise Ready

Security

Access Control

RAS

No code

Open API

Integrated

Connect to your existing systems.

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ELEVATE SUPPORT EXPERIENCE

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