Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema.
Suggests possible root causes of the problem and prompt the user to select one.
Provides top solution(s) for the root cause which users select amongst possible options.
Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning.
Predicts risks and Install Base health score for Hardware Companies.
A smart agent in every interaction and Channel.
Meet your customers from any omni-channel.
Tribal Knowledge Conversion.
Automatically learns from experts to dissipate knowledge across all agents.