Insights from your CRM
Enable agents to get resolution suggestions right from your CRM. Highlight the right pieces of knowledge pertinent to problem resolution.
Capture tribal knowledge to drive consistency across agents of various ability and tenure. Standardize quality of resolution.
Use it from Simple to Complex issues
Get fully automated Knowledge intelligence to only improve knowledge that is relevant to issue trends.
Granular Ability ready for the enterprise to provide knowledge access across various systems of record, business units and product groups.