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Insights from your CRM
Enable agents to get resolution suggestions right from your CRM. Highlight the right pieces of knowledge pertinent to problem resolution.
Capture tribal knowledge to drive consistency across agents of various ability and tenure. Standardize quality of resolution.
Use it from Simple to Complex issues
Get fully automated Knowledge intelligence to only improve knowledge that is relevant to issue trends.
Granular Ability ready for the enterprise to provide knowledge access across various systems of record, business units and product groups.
AI for CRM
With Ascendo Chrome extension your Customer Service Experience Management takes to the next level.
Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Natural Language Understanding (NLU) are used to provide predictions on solution, root cause category, sub category for any ticket or case in your Customer Relationship Management (CRM) or other ticketing software.
Along with issue resolution as agent assist, support agents can also know the technical support expert.
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