Security & Standards

Ascendo AI publishes 9 documents covering how the platform handles customer data, what the service commits to, who processes data on our behalf, and how the AI models behave. They are grouped below: 7 legal and security documents, and 2 covering AI safety specifically.

Security and procurement teams evaluating Ascendo AI generally need four of these. The Service Level Agreement sets the availability and performance commitments. The Data Processing Agreement is the contractual basis for processing personal data and names the responsible contact. The Subprocessor Policy lists the third parties involved in delivering the service, and GDPR Compliance covers data-subject rights and transfer mechanisms.

Because Ascendo AI runs agents against a customer’s own service records, two further questions come up in every review: how the models are kept predictable, and what happens to personal data before it reaches them. Those are answered in the AI safety section below — AI Model Alignment & Safety and Data Anonymization for LLMs. The platform side of the same question is covered by the PII Redaction Agent, which removes personal and proprietary data before it enters the reasoning layers.

Each document below shows the date it was last updated. For anything these do not answer — a security questionnaire, a penetration-test summary, a specific contractual term — write to security@ascendo.ai.