Insights & Resources

Field service automation explained: the eight steps of a service job, rule-based versus AI automation, what to automate first, and how to measure it.

AI dispatch sends each job to the technician most likely to fix it first time. What it weighs, how it works step by step, and how to introduce it.

How AI agents work in field service, following one work order from alarm to close-out: intake, coverage, diagnosis, parts, dispatch, repair and the fix.

After-sales service software covers support, entitlement, warranty, spare parts and returns. Six capabilities to look for, and where AI agents fit on top of the systems you already run.

First-time fix rate: the formula, what counts as a good rate, why first visits fail, and seven steps that raise it, including where AI agents help.

What tribal knowledge is, what it looks like in field service, and six steps to capture it from the records your experts already produced before they retire.

Automate ticket triage by letting AI classify each request, attach past resolutions and route it to the right person. Seven steps, from one queue to measured accuracy.

Ascendo AI CEO Kay Narayanan on what 500 service executives said at the Service Council Executive Symposium in Chicago: AI built in silos, waiting on data readiness, and the talent squeeze - and why all three are a judg…

At Field Service West Next, Ascendo AI showed why the conversation around AI for field service had already moved far beyond simple automation, search, and copilots - and announced Best Agentic AI Platform for 2026.

Ascendo AI CEO Kay Narayanan sat down with Tina Dao, Founder of Liberated Leaders, and Roy Dockery, Senior Director of Field Services Research at TSIA, to explore the rise of the New Collar workforce and how AI is trans…

At Field Service Medical 2026, one theme dominated nearly every conversation on the floor: the “wait-and-see” era for AI in MedTech service is officially over.

At Ascendo AI, we're proud to be guiding the AI-first enterprise, moving past the hype and operationalizing AI at scale.

In the latest episode of the Experience Dialogue, Ascendo AI CEO Karpagam Narayanan sat down with Jaspreet Singh, a veteran Chief Customer Officer with 30 years of leadership at Microsoft and Autodesk.

Imagine a world where AI doesn't just assist, it orchestrates. At a recent AI & Wednesday session hosted by Ascendo AI, Christopher Dickerson, VP of Service Planning and Logistics at Nokia, and Ramki Pitchuiyer shared h…

Specialized AI agents, sustainability, compliance and the skills gap: what changes for customer support in 2025, and how AI agents and teams work together.

U.S. salary trends in technical support and field service, what employees expect, the gender pay gap, and how AI is starting to shape compensation.

In the evolving landscape of artificial intelligence, the concept of Agentic AI is rapidly gaining traction—and for good reason.

How Ascendo AI's knowledge-first agentic AI platform supports field service: CRM integration, self-service, intelligent dispatch and live technician help.

Imagine a world where your CRM not only stores data but also becomes a proactive partner in your service and support journey.

How to move a support team from self-assign to automatic ticket assignment: how much notice to give agents, how to gather feedback and what to watch.

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial.

There were 517M records breached just in November 2023. It is more important than ever to take every precaution to keep user data safe.

In the ever-evolving landscape of enterprise services, the challenge of meeting SLAs and maintaining efficient support operations is a constant battle.

ResolveGPT adds generative AI to Ascendo AI Chat: context options, dynamic context switching and tailored results that go beyond rule-based chatbots.

What sets Ascendo AI apart: a plug-and-play, self-learning copilot for support and service teams, with Resolve, Reveal, Prevent and Predict modules.

How Ascendo AI works inside SAP Service Cloud to resolve complex support cases faster with knowledge intelligence, a debug engine and generative AI.