Employee design debt hurt productivity and Customer Support Experience

Employee design debt can be shrunk by identifying sources, reviewing processes, investing in tools, providing training and seeking feedback.

Modern Chief Customer Officer.

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

Artificial Intelligence to Calculate Customer Service Index

The Customer Service Index (CSI) is a metric that measures the overall effectiveness of a company's customer service.

Anatomy of Customer Sentiment Analysis

The goal of customer sentiment analysis is to identify patterns and trends and use this information to improve the customer experience.

Modern Support Experience

While both Customer and Employee Experience is ranked the lowest, it also presents us with an opportunity to improve from here.

Most common issues that customer service teams have is maintaining communication with customers.

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