7 Innovative B2B Automated Self-Service Technologies

Self-service is quickly replacing traditional methods. Here are a few self-service approaches for B2B companies.

10 Ways To Improve Time To Resolution

Time To Resolution (TTR) is an important metric for measuring how quickly a company responds to its customers' needs.

Auto Categorization at Ascendo

Customer service challenges faced is to identify the Root Cause and Symptoms of the high volume of issues coming in at high velocity.

Creating the Business Case for Modern Support Services

Make sure you are investing in the right customer service and support technology and investing your budget in ways that make a difference

Modern Support Experience

While both Customer and Employee Experience is ranked the lowest, it also presents us with an opportunity to improve from here.

Most common issues that customer service teams have is maintaining communication with customers.

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