Leaderboard
The leaderboard contains all the necessary information for conducting the analysis. It provides key data points, visualizations, and metrics essential for deriving insights. Users can efficiently utilize the dashboard to explore trends, identify patterns, and support decision-making.
Reference Data
Entitlement, SLA, Support Timing, Shift Timing, Customer Entitlement, Entitlement Precedence, Priority Precedence Rules, Global Setting, Agent Shift, Agent Expertise, Risk Adjuster, Agent Calendar, Agent Capacity Setting, Tie Precedence Rule. These comprehensive insights ensure seamless tracking and evaluation of operational metrics for informed decision-making.
Process
Set a schedule and customize settings to automatically see trending issues. This allows users to automate updates and receive notifications for critical trends. This ensures timely access to insights, improving efficiency and decision-making.
