Morning ticket: an engineer needs a concise repair plan and a checklist that can be printed and handed to the technician who’s boarding a...

In recent years, conversations around AI have shifted from hype to tangible impact. While much of the world remains curious about AI's true potential, those at the forefront of enterprise operations know a different reality: AI isn't coming; it's already here, quietly transforming the way technical support and service teams operate. So, what exactly is Agentic AI, and why are industry leaders calling it the next big leap for enterprise support?  The Rise of Agentic AI   Tradi

In the evolving world of technical support and field service, compensation trends have become increasingly complex. As the economy shifts...

In today’s dynamic economy, the field service industry faces a perfect storm of challenges and opportunities. From economic uncertainty...

Innovation in field service isn’t about grand gestures or sweeping transformations; it’s about focusing on the details that create...

As we enter 2025, the transformative role of AI in field service has never been clearer. Sarah Nicastro’s insightful article, " What Do...

In a world where time is money and operational efficiency is paramount, the ability to anticipate and act on future needs has become a...

In the evolving landscape of artificial intelligence, the concept of Agentic AI  is rapidly gaining traction—and for good reason. As highlighted by NTT DATA’s Global GenAI Report,  this next-generation technology isn’t just about automating repetitive tasks or providing basic responses. It’s about empowering organizations with AI systems that operate autonomously, think critically, and execute tasks as effectively as human teammates.  Rethinking Technical Support with Agentic

The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and customer interaction, the question isn't if organizations should embrace these changes but how they can do so effectively. Johann Diaz’s recent insights in “ Upskilling the Field Service Workforce: Preparing for a Less Hands-On Future ”  spotlight the importance of preparing today’s technicians for tomorrow's AI-driven demands. At Ascendo AI, we see this

Customer experience (CX) is undergoing a seismic shift, driven by advanced AI innovations that are reshaping the way brands interact with...

Field service has always been about precision—getting the right person to the right place at the right time. But let’s face it: in the past, achieving that precision was more guesswork than science. Field service can feel chaotic—juggling schedules, last-minute changes, and customer expectations. Fast forward to today, and the game has changed completely, thanks to AI. AI Agents are the key to cutting through that complexity.   From Complexity to Clarity: How AI Agents Are Si

Ascendo AI’s Knowledge First Agentic AI platform is transforming the landscape of field service management.