Enhancing Knowledge: Smarter Content, Safer Templates, and Faster Search-to-Article Flow

Team Ascendo AI
Sep 24
3 min read

Morning ticket: an engineer needs a concise repair plan and a checklist that can be printed and handed to the technician who’s boarding a flight in two hours. The knowledge base is full of useful content, but it’s scattered, slow to edit, and the export never looks right on paper.

Today, those friction points close. The latest Knowledge Intelligence updates give you faster content generation from files, cleaner article previews, controlled templates, sortable tables, and one-click moves from search to knowledge all without changing how your team already works. Instant clarity in the Article Editor:

Instant Preview — Toggle between edit mode and document view to see exactly how articles will appear once published.
Error‑Free Publishing — The cleaner layout makes formatting issues easier to spot before they go live.

Imagine writing a repair instruction, toggling to document view, and knowing the printed page will match what the field tech needs. No surprises, no rework.

Export and share the right way:

Multiple Formats — Export articles as Word for easy edits or PDF for professional, read‑only distribution.
Practical Use — Exported articles can be accessed offline, printed, or reused without extra steps.

When an on‑site crew requests a hard copy or an auditor needs a read‑only pack, you can produce it in the format that fits the moment.

Templates that behave and comply

Template Permission Management — Admins can set who can edit or delete templates to enforce policy and control changes.
Standardization — Permissions reduce unexpected edits and keep knowledge consistent across teams.

Control over templates means reliable, repeatable content essential when multiple teams collaborate on procedures and playbooks.

Tables that actually help you find answers

Sorting in Knowledge Agent Tables — Arrange records in ascending or descending order to locate the right entry quickly.
Efficiency Boost — Faster navigation through large tables saves time for everyone who relies on the knowledge base.

Large datasets stop feeling like a maze; a simple sort reveals the record you need without scrolling for minutes.

Generate content directly from uploaded files

Uploaded File Dropdown — Files uploaded via the Knowledge module appear in a dedicated dropdown.
Seamless Content Generation — Generate content from uploaded files the same way you do for integrated files.

Drop in a service bulletin, select it from the dropdown, and generate an article, no manual copy‑paste, no lost context.

One click from Search to Knowledge

Query-to-Article — Convert Search Agent queries into structured proposals for the Knowledge module.
Quick Creation — Use the Add to Knowledge button to create a proposal directly in the Knowledge Article table.
Channels Tracking — A new Channels column shows whether an article came from Search Agent or was created directly in Knowledge.
Confirmation & Navigation — A pop-up confirms “Added to Knowledge AI Agent” and lets you open the Knowledge entry immediately or finish later.
File Integration — Attach or upload files to use alongside the generated solution.

Find a repeated search thread, click Add to Knowledge, attach the supporting PDF, and you’ve started a living article in seconds with a clear trail showing where it began.

What this means for your team

Everything in these updates reduces the steps between insight and usable content. Faster previews, reliable exports, permissioned templates, sortable tables, and direct file-driven generation let your teams move from problem to procedure quicker and with less friction.

Take A Tour: Knowledge Intelligence with Ascendo AI Try it on one use case:

Book a short walkthrough with our team: we’ll open your knowledge module, generate an article from one uploaded file, set template permissions, and export the result all in one session. Pick a time and bring one PDF your team uses today. Contact Us: Contact | Ascendo AI | Generative AI Service CRM