Morning ticket: an engineer needs a concise repair plan and a checklist that can be printed and handed to the technician who’s boarding a...

In recent years, conversations around AI have shifted from hype to tangible impact. While much of the world remains curious about AI's true potential, those at the forefront of enterprise operations know a different reality: AI isn't coming; it's already here, quietly transforming the way technical support and service teams operate. So, what exactly is Agentic AI, and why are industry leaders calling it the next big leap for enterprise support?  The Rise of Agentic AI   Tradi

As we approach 2025, the conversation around AI’s transformative power is shifting from speculation to strategy. In his recent article, AI in 2025: Key Considerations for Technology Leaders , Udo Sglavo, a visionary in applied AI, underscores a pivotal truth: generative AI is no longer a novelty—it’s a necessity. At Ascendo.ai, we couldn’t agree more. The future belongs to organizations that harness AI not as a standalone tool, but as an integrated, intelligent partner capabl

In the fast-evolving world of Technical Support, the promise of AI shines brightly. From self-service solutions to real-time agent assistance, AI tools are transforming the way businesses interact with their customers. However, as Adrian Swinscoe aptly highlights in his recent article, " Are Humans the Missing Link in Your AI Strategy? " , the journey isn’t just about machines becoming smarter—it’s about how humans and AI collaborate to deliver the best outcomes.  Unlocking t

In the evolving world of technical support and field service, compensation trends have become increasingly complex. As the economy shifts...

As the technology services sector embarks on what promises to be a transformative year, businesses are navigating a delicate recovery...

In today’s dynamic economy, the field service industry faces a perfect storm of challenges and opportunities. From economic uncertainty...

In today’s hyper-digitalized economy, delivering an exceptional Digital Customer Experience (DCX) isn’t just about...

Data is the lifeblood of today’s technical support operations—especially in AI-driven environments where intelligent agents and...

In the evolving landscape of artificial intelligence, multimodal AI is emerging as a pivotal innovation, transforming how businesses...

In the dynamic world of cloud security, delivering cutting-edge solutions isn’t enough—technical support must match the pace of...

As we step into 2025, the role of AI in customer support is not just about keeping pace with change; it’s about reshaping the very...

Innovation in field service isn’t about grand gestures or sweeping transformations; it’s about focusing on the details that create...

As we enter 2025, the transformative role of AI in field service has never been clearer. Sarah Nicastro’s insightful article, " What Do...

If you think Technical Support is complex today, buckle up. Ricardo Saltz Gulko, in his recent article " CX 2025: The AI Revolution That Will Leave Your Business Behind ," paints a vivid picture of a near future where customer experience (CX) strategies undergo a seismic transformation. As a leading innovator in AI-driven solutions, Ascendo AI couldn’t agree more. We see this not as a challenge but as an opportunity to harness the transformative power of AI to redefine techni

As we reflect on Bernard Marr’s insightful overview  of 2024’s AI advancements, it’s impossible not to be inspired by the transformative...

In the dynamic world of customer support, the drive to innovate has never been stronger. The integration of AI into enterprise technology...

In a world where time is money and operational efficiency is paramount, the ability to anticipate and act on future needs has become a...

The future of technical support isn’t just about handling more queries, it’s about handling them smarter, faster, and with a human touch....

As we stand on the brink of a transformative era in technical support, it's clear that the integration of artificial intelligence (AI) is...