As we stand on the brink of a transformative era in technical support, it's clear that the integration of artificial intelligence (AI) is...

In the evolving landscape of artificial intelligence, the concept of Agentic AI  is rapidly gaining traction—and for good reason. As highlighted by NTT DATA’s Global GenAI Report,  this next-generation technology isn’t just about automating repetitive tasks or providing basic responses. It’s about empowering organizations with AI systems that operate autonomously, think critically, and execute tasks as effectively as human teammates.  Rethinking Technical Support with Agentic

In the fast-evolving world of customer support, Microsoft’s public preview of autonomous AI agents  marks a significant milestone,...

Choosing between building an in-house AI solution or partnering with Ascendo AI can streamline your service operations.

Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

In today's fast-paced digital landscape, efficient and effective support services are crucial for any organization. Leveraging the power...

Customer support  is a battlefield. Between sky-high expectations, complex product ecosystems, and a constant influx of inquiries,...