In the latest episode of the Experience Dialogue , Ascendo AI CEO Karpagam Narayanan sat down with Jaspreet Singh , a veteran Chief Customer Officer with 30 years of leadership at Microsoft and Autodesk.  Jaspreet is now applying "Big Tech" logic to one of the most regulated and high-stakes sectors in the world. The discussion focused on a critical inflection point for the Healthcare Industry : how to maintain high-quality patient outcomes when 60% of the specialist workforce is retiring,...

The Importance of Knowledge Management in Enterprises Enterprise knowledge management is a foundational capability for modern Field Service and Technical Support organizations. As service operations scale, internal knowledge bases are expected to reduce resolution times, improve first-time fix rates, and support both human agents and AI-driven systems. Yet, many organizations struggle to move beyond early-stage documentation. Most internal knowledge bases don’t fail loudly; they fade quietly....

Providing consistent technical support across multiple languages is a growing challenge for global enterprises. As organizations expand into new regions, language differences, technical terminology, and cultural context can slow response times and increase operational complexity. Multilingual AI is increasingly being considered as a way to support enterprise service teams in addressing these challenges at scale. This article outlines practical best practices for implementing multilingual AI...