In the fast-evolving world of Technical Support, the promise of AI shines brightly. From self-service solutions to real-time agent assistance, AI tools are transforming the way businesses interact with their customers. However, as Adrian Swinscoe aptly highlights in his recent article, " Are Humans the Missing Link in Your AI Strategy? " , the journey isn’t just about machines becoming smarter—it’s about how humans and AI collaborate to deliver the best outcomes.  Unlocking t

In the evolving world of technical support and field service, compensation trends have become increasingly complex. As the economy shifts...

As the technology services sector embarks on what promises to be a transformative year, businesses are navigating a delicate recovery...