Support teams that need to have spare parts face a unique challenge of needing to stock spare parts in one or more locations (depots) in order to satisfy support contract commitments they have with customers.  Depending on the mission critical nature of the products, they may be offering various service levels such as 4 hour replacement, 8 hour replacement or Next Business Day (NBD).  Given their customers are geographically dispersed, support teams may have to stock spares parts in more than one distribution center and depots.   For global companies, they may also take into consideration specific country custom rules when deciding the location and quantity of their spare parts. 

 

Ascendo is able to use information such as the field failure characteristics, customer install base growth trend, specific consumption pattern at depot-part level, and type of support contracts, and recommend the spare parts stocking requirements.  Using Ascendo, the logistics team can optimize their spares plan in a much more effective way.  In conjunction with the support teams’s ERP system, planners are able to use Ascendo recommendations to determine their reorder point (ROP) at the spare part-location level.  Ascendo's prediction logic provides customer SLA risk that logistics team leaders are able to use to take proactive actions.  Furthermore, Ascendo can detect the change in install base movement and change in third party logistics team locations to provide proactive alerts for the logistics team to better plan their spare parts move as well as procurement.