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AI Resolve

AI Resolve

Cognitive intelligence answers and guides from self service to agent assist

Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo.

 

Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more!​

Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues.  This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information.  Each of these components are predicted along the search and help you get more relevant solutions.

Depth of Ascendo AI Resolve

01

One Search

Ascendo’s AI Resolve consolidates knowledge from multiple data sources to provide you with solutions on one single platform.

Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page.

One Search

02

Solve Complex Issues

Our distinctive AI Resolve model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients.

The uniqueness of Ascendo’s AI Resolve comes from the superior quality of solutions.

Solve Complex Issues

03

Need Specific Information

Ascendo’s AI Resolve caters to your customer support needs irrespective of the industry.

It can also be configured to gain specific industry knowledge, terms, and experts.

Need Specific Information

04

Choose relevant solutions

As a customer support agent, Ascendo’s AI Resolve allows you to view solutions based on data sources and predicted root causes you want to explore.

It also allows you to differentiate your solution search between different products.

Choose Relevant Solutions

05

Know what your customer needs

All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time.  

Know Your Customer Needs

Cognitive

As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s AI Resolve, you will gain answers based on the symptom context from the various connected knowledge sources.

Cognitive

Conversational

Interact with an AI bot, powered by Ascendo's AIResolve that will return the most likely solutions to your queries. This can be achieved through any channel.

Conversational

Transform how you Listen to customers

Choose your style

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