Ascendo AI employs generative AI to offer comprehensive insights that extend beyond mere symptoms and resolutions. This advanced system predicts a comprehensive range of pertinent details crucial for precise issue handling. From forecasting Customer Satisfaction (CSAT) to evaluating customer effort and performing sentiment analysis, Ascendo ensures accurate and holistic issue resolution.
The Power of Ascendo AI
Generative AI
Knowledge Intelligence
Resolve issues as they arise. Know what questions come from customers and how agents are responding. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self Service and agent quality goals.
Predictive Support Insights
Ascendo AI continually learns from interactions, giving it the capacity to recognize emerging trends and provide actionable insights for service enhancement. As time progresses, the AI-driven recommendations evolve, becoming increasingly refined and effective in providing guidance for optimal support strategies.
Debug Engine
Ascendo AI acts as a robust debug engine, specializing in predicting root causes for even the most unique issues. It goes beyond surface-level identification, delving down to the level of individual parts. Additionally, the AI suggests the optimal technician for a given problem, streamlining the entire support process for efficiency and effectiveness.
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READY FOR PROACTIVE SUPPORT?
Our Challenge
Complex Customer Support cases
Complex customer support cases have long been a thorn in the side of businesses. The need for quick and exact resolutions often leads to a cycle of escalating calls, waiting times, and incomplete answers.
An aging workforce and the rise of hybrid work environments only worsen the problem. Knowledgeable experts leave the company, and the information nexus shifts further from effective solutions.
Our Joint Solution
Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy.
Ascendo transforms customer support by offering accurate, efficient, and innovative solutions that empower support teams and enhance customer experiences. With the ability to integrate seamlessly into SAP Service Cloud and access data from various sources, Ascendo becomes a reliable tool in the hands of support professionals.
In conclusion, Ascendo AI represents a significant advancement in the field of customer support, addressing the challenges posed by complex cases, remote work, and outdated information. Its ability to extract insights from interactions and provide tailored, AI-driven solutions revolutionizes the way support teams engage with customers, leading to improved customer satisfaction and business success.
