Knowledge Intelligence in Customer Service

Knowledge intelligence, where artificial intelligence meets knowledge management, opens the door for better customer service.

Top Automated Self-Service Technologies Today

Self-service technology (SST) is a boon for customers and companies alike. SST is increasingly introduced to all walks of life.

Why Ascendo?

Businesses these days receive hundreds and even thousands of customer queries daily.

7 Innovative B2B Automated Self-Service Technologies

Self-service is quickly replacing traditional methods. Here are a few self-service approaches for B2B companies.

Modern Support Experience

While both Customer and Employee Experience is ranked the lowest, it also presents us with an opportunity to improve from here.

Most common issues that customer service teams have is maintaining communication with customers.

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