Ascendo for Jira

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Ascendo + Jira

Give support and engineering shared context—historical Jira work linked with Ascendo AI so teams resolve recurring issues faster with less guesswork.

Our challenge

Support teams frequently encounter recurring issues logged in Jira, but struggle with delayed resolutions due to difficulties in retrieving past cases. Unresolved bottlenecks, escalations, and incomplete solutions continue to impact efficiency. Additionally, as experienced employees retire and hybrid work environments become the norm, new agents face knowledge gaps that hinder their ability to resolve issues effectively. How can businesses streamline access to historical data and accelerate resolution times?

Jira

Ascendo

Connect people, Jira work items, and Ascendo insights into one resolution path.

Our joint solution

By integrating Ascendo AI with Jira, support teams gain real-time access to historical tasks, stories, and bug reports, enabling them to instantly retrieve past case data and seamlessly resolve new work. Compare past and present issues to identify patterns and recurring problems. Accelerate ticket resolution with AI-driven insights and predictive recommendations. Extract valuable product development insights from Jira stories, making it easier to navigate and locate relevant information using Ascendo’s search engine.

Integrate Jira with Ascendo

The impact: AI-driven intelligence for faster resolutions

This integration offers deep insights into historical issues, allowing for direct comparisons and optimized team planning. By analyzing past data, Ascendo AI empowers support teams with predictive solutions, reducing resolution times and enhancing overall efficiency. With intelligent search and real-time recommendations, teams can handle customer issues with greater speed, accuracy, and resilience.

Jira backlog

PROJ-1042

PROJ-1041

BUG-883

Ascendo

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