Karpagam (Kay) Narayanan
Founder and CEO
Ascendo AI
Webinar - Virtual Event
Beyond Break-Fix: How AI Agents Are Transforming Clinical Engineering
The HTM profession is at an inflection point. AI systems specifically designed for asset lifecycles, failure patterns, and diagnostic steps in high-consequence physical environments are here. Join Ascendo AI to see what's possible.
July 1, 20262:00 PM - 3:00 PM EDTOnline via GoToWebinar1 CE Credit, ACI
Hosted by TechNation Webinar Wednesday
Event Overview
The HTM Profession Is at an Inflection Point
Experienced BMETs and clinical engineers are retiring at record rates, taking decades of tribal knowledge with them. Equipment complexity is increasing. SLA pressure is intensifying. And generic AI tools are falling short of what field service environments actually require.
This session introduces the concept of Physical AI agents: AI systems specifically designed to understand asset lifecycles, failure patterns, and diagnostic steps in high-consequence physical environments like hospitals, imaging centers, and medical device OEM service organizations.
Drawing on real deployments with GE Healthcare and other medical device enterprises, this session walks HTM professionals through how AI agents are being used today - not as replacements for clinical engineers, but as force multipliers that allow every technician to access the institutional knowledge that previously lived only in the heads of their most experienced colleagues.
What You Will Learn
4-Part Session Agenda
A 1-hour session with Karpagam Narayanan and Ramki Pitchuiyer from Ascendo AI.
Part 1
The Break-Fix Trap
- Reactive maintenance challenges
- Knowledge loss and AI gaps
Part 2
Physical AI Agents
- What AI agents are
- Smarter troubleshooting support
Part 3
Healthcare Applications
- Faster issue resolution
- Accelerated BMET performance
Part 4
The New-Collar Workforce
- Technology-enabled careers
- AI fluency and growth resources
Who Should Attend
Built for HTM Professionals
Healthcare Technology Management (HTM) Professionals
Clinical Engineers
Biomedical Equipment Technicians (BMETs)
Clinical Equipment Specialists
Project Managers
Field Service Engineers
Clinical Systems Engineers
Manager, Director, or VP of HTM or Biomedical/Clinical Engineering
Owners and C-level Executives
Speakers
Meet the Presenters
Ramki Pitchuiyer
AI Support Ops
Ascendo AI
Why Ascendo AI
Built for HTM and Clinical Engineering Teams
80% Faster Knowledge Creation
Generate technical documentation and service guides from enterprise data in a fraction of the time.
Retiring Expertise, Captured
Operationalize the knowledge of your most experienced biomedical technicians before it walks out the door.
Human in Command
AI agents handle troubleshooting, documentation, and compliance tasks, with your team in control throughout.
Trusted by Industry Leaders
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Built for the Frontline. Validated by Leaders.
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM