Our Speaker
Sudhir Reddy
Vice President, Field Service
Roundtable
Career Accelerator Roundtable
Turbocharge your career in Support and Service Leadership — join a peerless roundtable for impactful insights, networking, and exclusive growth strategies.
Fourth week of every month8 AM – 10 AM PSTOn the web
Next session window: April 22–28, 2026 (exact date confirmed after you register).
Register
Roundtables run in the fourth week of each month. We'll confirm your slot and send a calendar invite.
Overview
About Event
Join a high-impact roundtable designed for professionals in Customer Support, Technical Support, and Field Service. This interactive session brings together individual contributors, managers, and directors to share successful strategies on career growth, leadership, and personal branding. Gain actionable insights, connect with industry peers, and unlock new opportunities to accelerate your career in today's evolving service landscape.
Whether you're aiming for your next role or sharpening your leadership edge, this event equips you with tools to thrive. Walk away with proven tactics, inspiring stories, and a powerful network to elevate your career journey.
Check our LinkedIn EventAgenda highlights
What to Expect
Career Accelerator Roundtable by Ascendo — built for support and service professionals who want to grow faster, together.
Peer-to-peer learning with professionals across service industries
Resume and personal branding tips
Real-life, career-driven discussions
Actionable growth strategies
Powerful peer networking
Insights from top leaders
Faculty
Speakers
Mentor in-house
Chris Lyon
Vice President, Customer Success
Industry leaders soar with Ascendo AI. It's your turn to elevate with AI and communications.
“Optimized inventory, improved SLA. We used Ascendo to ensure that all of our technicians are getting the same information back from the members of L2/L3 support team and our SME reports.”
Chris Meakins
VP Global Customer Support
Infinera
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Don't just take our word for it. Ascendo is rated #1 Likely to Recommend by Users.
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM