Karpagam Narayanan
CEO
Ascendo AI
Physical Event
AAMI eXchange 2026
HTM teams don't have an AI problem. They have an execution problem. Meet Ascendo AI in Denver to see how we're helping clinical engineering and HTM teams move from experimentation to real operational impact.
May 29 – June 1, 2026Colorado Convention Center, Denver
Event Overview
The Perfect Storm Facing HTM
The Healthcare Technology Management industry is caught in a perfect storm. The “Graying Workforce” is retiring, taking decades of irreplaceable tribal knowledge out the door. Meanwhile, frontline biomeds and clinical engineers are drowning in “Dark Data”: thousands of pages of unstructured service manuals, complex OEM guides, and disconnected CMMS logs.
The result? The average technician loses hours every week simply hunting for answers and fighting with administrative software.
This specialized, high-impact training moves past the hype of generalist AI to introduce Physical AI: agentic systems engineered specifically for the mechanics, physics, and strict compliance of critical medical infrastructure.
Attendees will learn how to transition their service organizations from reactive “break-fix” operations to a proactive “System of Agents”: a Digital Organism that doesn't just passively search PDFs, but actively reasons, predicts escalations, and integrates directly with your CMMS and ERP.
Emphasis is placed on Jidoka (automation with a human touch) and strict governance. Attendees will leave with a blueprint for implementing “Human-In-Command” systems where AI acts as the navigation, but the highly skilled HTM professional remains the pilot.
2-Hour Session
What You Will Learn
Led by Ascendo AI CEO Karpagam Narayanan. Practical AI for HTM teams, not pilot programs.
Where AI fits inside field service management
How to improve technician onboarding and reduce knowledge gaps
How to strengthen service operations without adding complexity
Built on a human in command approach to ensure governance, control, and compliance
Who Should Attend
Built for HTM Leaders
Healthcare Technology Management (HTM) Professionals
Clinical Engineers
Biomedical Equipment Technicians (BMETs)
Clinical Equipment Specialists
Project Managers
Field Service Engineers
Clinical Systems Engineers
Manager, Director, or VP of HTM or Biomedical/Clinical Engineering
Owners & C-level Executives
Why Ascendo AI
Built for HTM and Clinical Engineering Teams
80% Faster Knowledge Creation
Generate technical documentation and service guides from enterprise data in a fraction of the time.
Retiring Expertise, Captured
Operationalize the knowledge of your most experienced biomedical technicians before it walks out the door.
Human in Command
AI agents handle troubleshooting, documentation, and compliance tasks, with your team in control throughout.
Speaker
Trusted by Industry Leaders
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Built for the Frontline. Validated by Leaders.
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
Can't Wait Until Denver?
Schedule a call now and see a live demo of Ascendo AI before the event.
Request a Demo