Increase your Customer Support Experience

Transform the way you help customers

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Watch how every customer and agent is engaged

—  Name, Title

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Augmented Agent

Automated Self Service

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Out with Handicap

With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.

These are the things experts need to deal with:

Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.

Find Solutions

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  PREDICT          PINPOINT        PREVENT

the root cause of
the symptom

the solution to
drive efficiency

future issues to
drive customer experience

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Integrate with existing workflows

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  CONNECT      CONFIGURE     CATAPULT

with system of
record

to out-of-box
models

customer
experience

Connected intelligence

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      WHAT              WHEN               WHICH

actions to take to
resolve issues

customer will escalate?

to improve
knowledge

Elevate With Ascendo

With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.

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TESTIMONIALS

“We used Ascendo to start solving customer problems.  With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem.  We see savings of at least 2 to 4 hours for each ticket solved by experts. ”

—  Head of Technical Support,

Large Manufacturer in South East Asia

Spend less time dealing with data, and
more 
time improving customer experience. 

 


Increase in first-time fix rate


Automated Self Service Resolutions


Reduction in Complex Issue Resolution Time


Reduction in unnecessary maintenance

Reduction in new agent onboarding time


Capacity Increase in support requests serviced