Integrate with existing workflows
Out with Handicap
With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.
These are the things experts need to deal with:
Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Drump, Community, and Escalations.
Elevate With Ascendo
With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.
“Ascendo’s proactive prediction engine allows us to find solutions to customer problems quickly, and dramatically increase our service staff productivity.”
— Head of Global Customer Support,
A large networking company