Where Support Meets Intelligence

Right Agent, Root Cause and Solutions

Action as a Service from Root cause to Revenue

Find Solutions

Integrate with existing workflows

Connected Intelligence

Out with Handicap

With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.

These are the things experts need to deal with:
Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Drump, Community, and Escalations.

Elevate With Ascendo

With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.


“Ascendo’s proactive prediction engine allows us to find solutions to customer problems quickly, and dramatically increase our service staff productivity.” 

—  Head of Global Customer Support,

A large networking company

Spend less time dealing with data,
and more time delighting customers

Reduction in Complex Issue Resolution Time

Increase in first-time fix rate

Reduction in unnecessary maintenance

Reduction in new agent onboarding time

Increase in Overall team Productivity

Automated Self Service Resolutions

228 Hamilton Avenue, Floor 3,
Palo Alto, CA 94301