Increase your Customer Support Experience
Transform the way you help customers
TITLE GOES HERE
Watch how every customer and agent is engaged
— Name, Title
Augmented Agent
Automated Self Service
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Out with Handicap
With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.
These are the things experts need to deal with:
Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.
Find Solutions
PREDICT PINPOINT PREVENT
the root cause of
the symptom
the solution to
drive efficiency
future issues to
drive customer experience
Integrate with existing workflows
CONNECT CONFIGURE CATAPULT
with system of
record
to out-of-box
models
customer
experience
Connected intelligence
WHAT WHEN WHICH
actions to take to
resolve issues
customer will escalate?
to improve
knowledge
Elevate With Ascendo
With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.
TESTIMONIALS
“We used Ascendo to start solving customer problems. With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem. We see savings of at least 2 to 4 hours for each ticket solved by experts. ”
— Head of Technical Support,
Large Manufacturer in South East Asia