Out with Handicap
With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.
These are the things experts need to deal with:
Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.
Elevate With Ascendo
With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.
Integrate with existing workflows
“We used Ascendo to start solving customer problems. With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem. We see savings of at least 2 to 4 hours for each ticket solved by experts. ”
— Head of Technical Support,
Large Manufacturer in South East Asia