"Easy to setup and configure and prediction results are right-on to a game-plan for remote as well as field support. Ascendo provides excellent support for initial setup and on-going collaboration."
Enhanced Self Service
Align Support with Customer Journey
With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.
These are the things experts need to deal with:
Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.
PREDICT PINPOINT PREVENT
the root cause of
the solution to
Future issues to
drive customer experience
With System of record
Integrate with Existing Workflows
Actions to takes to resolve issues
Elevate Support Operations
With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and product visibility is effortless.
“We used Ascendo to start solving customer problems. With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem. We see savings of at least 2 to 4 hours for each ticket solved by experts. ”
— Head of Technical Support,
Large Manufacturer in South East Asia