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Increase your Customer Support Experience

Transform the way you help customers

Watch how every customer and agent is engaged

—  Name, Title

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Find Solutions

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Integrate with existing workflows

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Connected Intelligence

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Out with Handicap

With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.

These are the things experts need to deal with:

Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.

Elevate With Ascendo

With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.

TESTIMONIALS

“We used Ascendo to start solving customer problems.  With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem.  We see savings of at least 2 to 4 hours for each ticket solved by experts. ”

—  Head of Technical Support,

Large Manufacturer in South East Asia

Spend less time dealing with data, and more

time improving customer Experience

28%
Reduction in Complex Issue Resolution Time

83%
Increase in first-time fix rate

32%
Reduction in unnecessary maintenance

70%
Reduction in new agent onboarding time

5x
Increase in support requests serviced

75-85%
Automated Self Service Resolutions

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Ascendo.ai
228 Hamilton Avenue, Floor 3,
Palo Alto, CA 94301