Automate your Support Experience

Transform the way you help customers

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Watch how every customer and agent is engaged

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Our customers love us

Our rating 5/5

"Easy to setup and configure and prediction results are right-on to a game-plan for remote as well as field support. Ascendo provides excellent support for initial setup and on-going collaboration."

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Arthur B

Augmented Agent

Enhanced Self Service

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Out with Handicap

With multiple systems and sources, problem identification and solutions take time and vary dramatically among support experts.

These are the things experts need to deal with:

Case, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dump, Community, and Escalations.

Find Solutions

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  PREDICT          PINPOINT        PREVENT

the root cause of
the symptom

the solution to
drive efficiency

Future issues to
drive customer experience

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Customer
experience

CONNECT

To out-of-box
models

With System of record

CONFIGURE

CATAPULT

Integrate with Existing Workflows

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What

Actions to takes to resolve issues

WHEN

To improve
knowledge

CATAPULT

Customer will
escalate?

Connected
Intelligence

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Elevate With Ascendo

With one integrated system of intelligence between customer reported symptoms to solutions, solving customer problems and visibility is effortless.

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“We used Ascendo to start solving customer problems.  With Ascendo, we found solutions quickly. Instead of us looking into each of our data sources such as engineering bug database, release notes, previous tech notes, or bulletin, Ascendo gave us a prediction on the problem and the possible solution to the problem.  We see savings of at least 2 to 4 hours for each ticket solved by experts. ”

—  Head of Technical Support,

Large Manufacturer in South East Asia

TESTIMONIALS

Spend less time dealing with data, and more time improving customer experience. 

Increase in first-time fix rate

Reduction in Complex Issue Resolution Time

Capacity Increase in support requests serviced

Automated Self Service Resolutions

Reduction in new agent onboarding time

Reduction in unnecessary maintenance