Service Executive Council (SXC)

The leadership community guiding the future of field service.

To aggregate and distribute collective intelligence, driving measurable business outcomes for the world's largest service organizations.

Connect with senior leaders shaping service strategy without vendor pitches through shared learning and trusted relationships.

Leadership in focus

Moments from the Service Executive Council peer learning, connection, and the community shaping the future of field service.

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Purpose

Why SXC exists

The Service Executive Council is the leadership community that guides the Future of Field Service ecosystem. It brings together senior leaders who want to learn from one another, challenge assumptions, and advance the service profession through collective intelligence.

SXC exists because the future of service will be shaped not only by new technologies, but by how organizations hire, retain, train, and support people; how they build strong operating models and shared knowledge; and how they apply AI, automation, and measurement in ways that improve outcomes.

Future of

Field Service

Senior leaders learning together—people, process, and technology in one council.

Mission

What we optimize for

To help senior service leaders advance the profession through shared learning, trusted peer relationships, and practical action.

PeopleProcessTechnology

Mission pillars

People

Process

Technology

Audience

Who we serve

VP-and-above Technical Support and Field Service executives from Fortune 500, Fortune 1000, and distinguished individuals advancing field services.

Typical member

VP+ · Service leadership

Field serviceCustomer ops

Members

Leaders across industries

SXC brings together senior leaders from Energy & Utilities, Water & Wastewater, Oil & Gas, Telecom, Transportation & Logistics, Industrial Manufacturing, Data Centers & Digital Infra, Chemical & Plastics, Commercial Food & Cold Chain, Smart Facilities & Building, Heavy Construction, Robotics, Automotive & Mobility, and Defense.

Adam Gloss

Servant Leader

Alex Viola

Head of Digital Operations

Cesar Feghali

Driving Global Managed & Success Services

Chad Lusco

President P3 Services

Chuck Kellen

Building Cultures of Excellence

Isha Chen

National VP of Field Service

Jean-claude Jobard

Global Services & Operations Executive

Jill Woerner

Director of Field Service and Hardware Operations

Jose Valle

Senior Technical Support Leader

Juan Cruz, Jr.

Service Leaders Lead

Kenda Pennington

SVP, Global Patient Experience

Michael Hui

Sr. Director of Technical Operations

Nathan Miller

Vice President

Otho Lyon

Customer Success Executive

Pat Weber

Customer Success Driven Executive

Rajib Bora

Vice President

Ramki Pitchuiyer

Co-Founder of Ascendo.AI

Karpagam Narayanan

CEO of Ascendo.AI

Rohit Menon

Head of Customer Success & Support

Roy Dockery

Field Service researcher

Shawn LaRocco

Global Executive

Steve Van Lare

CTO

Venkata Reddy Mukku

Global Service/Sales Leader

Vinod Kumar Tiwari

Cybersecurity Operations Leader

Ken Beasley

President

Peter George

Head of Industrial Food

Rick White

SXC Leader

Adam Gloss

Servant Leader

Alex Viola

Head of Digital Operations

Cesar Feghali

Driving Global Managed & Success Services

Chad Lusco

President P3 Services

Chuck Kellen

Building Cultures of Excellence

Isha Chen

National VP of Field Service

Jean-claude Jobard

Global Services & Operations Executive

Jill Woerner

Director of Field Service and Hardware Operations

Jose Valle

Senior Technical Support Leader

Juan Cruz, Jr.

Service Leaders Lead

Kenda Pennington

SVP, Global Patient Experience

Michael Hui

Sr. Director of Technical Operations

Nathan Miller

Vice President

Otho Lyon

Customer Success Executive

Pat Weber

Customer Success Driven Executive

Rajib Bora

Vice President

Ramki Pitchuiyer

Co-Founder of Ascendo.AI

Karpagam Narayanan

CEO of Ascendo.AI

Rohit Menon

Head of Customer Success & Support

Roy Dockery

Field Service researcher

Shawn LaRocco

Global Executive

Steve Van Lare

CTO

Venkata Reddy Mukku

Global Service/Sales Leader

Vinod Kumar Tiwari

Cybersecurity Operations Leader

Ken Beasley

President

Peter George

Head of Industrial Food

Rick White

SXC Leader

Express Interest to Join Us

Momentum

What is already working

SXC and the broader Future of Field Service community are already creating value through real programs, real participation, and real outcomes.

Job board agents

Training and coaching

Mentorship and hiring reach

+ newsletters, research, roundtables

Job board agents

Community members can add and update jobs across SXC and FFS, while aggregated trends reveal hiring demand and role movement.

Training and coaching

Leadership coaches, life coaches, and change management coaches support leaders, while the community team helps FFS with education and enablement.

Mentorship and hiring reach

Formal and informal mentorship help people grow, while partnerships with training companies extend hiring reach and talent access.

Events, newsletters, and research

SXC and FFS host events, publish newsletters, run peer roundtables, and share New Collar research on careers, trends, and the impact of technology.

Membership

Membership in the SXC is restricted to individuals who meet all three of the following criteria:

Title: Vice President or above, with direct organizational responsibility for technical support, field service, customer service operations, or combined service functions.
Organization: Fortune 500, Fortune 1000, Global 2000, or distinguished individuals leading fast growing startups making a difference in the field service industries.
Exclusivity: One seat per company. The Governing Board may grant exceptions for large conglomerates with independently operated divisions.

Member experience

Members can expect candid conversations, sessions on the issues that matter most, and access to a network of leaders who are willing to share, challenge, and help.

Members are expected to contribute as well as learn. The strength of SXC comes from the quality of participation and the willingness to share both successes and lessons learned.

Governance

The Council is guided by a grassroots leadership structure that helps shape direction and keep SXC aligned with its mission.

Chairman
Co-Chairman
Regional Board
Editorial Leads
Community Stewards
Members at Large
Secretariat

Community investment

SXC operates with an annual community contribution of $1,000 per year.

All contributions go back into the community to support career awareness, workforce development, training, research, thought leadership, and ecosystem programming that strengthens the Future of Field Service community.

Why leadership still matters

SXC exists because the future of service will not be shaped by technology alone. It will be shaped by leaders who know how to build strong teams, improve operating models, and apply new tools with judgment and purpose.

SXC is that community a place for senior leaders to connect, contribute, and help define the future of field service together.

Service Executive Council (SXC) Vendor-free, invite-only, and built for the future of field service.