A few ways to deploy Ascendo
Ascendo + SAP
Connect Ascendo AI to your SAP landscape so complex cases resolve faster—less manual research, clearer context, and stronger productivity for engineers and managers.
Our challenge
Complex customer support cases take long hours to solve in the current ecosystem. The repetitive and manual steps involved in solving a case take away valuable time from support engineers. Managing customer cases while maintaining the system is tedious. Researching across sources to find the right information drains support engineer productivity.
Customer support: SAP Service Cloud
Our joint solution
Ascendo AI is built for technical support teams facing these challenges in today’s ecosystem. It automates the manual steps in resolving a case and helps support engineers and managers improve productivity while keeping the system healthy and up to date.
Ascendo connects to SAP—closing the gap between AI-driven resolution and your cloud service data.
Generative AI
Ascendo AI leverages generative AI to deliver comprehensive insights and recommendations for support engineers and managers. The platform provides a consolidated view of customer support cases and actionable guidance so teams can move from diagnosis to resolution with confidence.
Generative AI
Knowledge
Ascendo AI provides knowledge intelligence so engineers and managers can find the right information across sources. The knowledge intelligence layer supports a clearer picture of customer support cases and surfaces insights that speed up decisions and documentation.
Customer support: SAP Service Cloud
Analytics
Ascendo AI offers predictive support insights to help engineers and managers spot potential issues early and deliver proactive support. See trends, risk signals, and operational patterns in one place so the team can act before customers feel the impact.
Predictive support insights
Operations
Ascendo AI includes a debug engine to help support engineers and managers identify and resolve issues quickly. Bring logs, context, and case history together so root cause is easier to pinpoint and fixes stick.
Debug engine
[INFO] trace_id=8f2a…
[WARN] latency spike
[DEBUG] payload validated
Assistant
Reference architecture
Ascendo AI is committed to delivering a strong customer support experience. It is built to address complex support challenges in the current ecosystem and to help support engineers and managers improve productivity while maintaining the system.
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