Ascendo for Zendesk

All-in-one AI Agents AI Resolve Chrome extension Slack SAP Zendesk Freshdesk Salesforce Jira Confluence

Ascendo + Zendesk

Deploy Ascendo alongside Zendesk so agents get proactive, AI-powered guidance inside the support experience customers already trust.

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Our challenge

Our challenge: current state of support experience

Customers today expect more than ever. It is vital for companies to deliver a seamless support experience. Yet many support teams struggle to keep up with ticket volume—and the customer experience suffers. Teams are often siloed, without the information they need to resolve issues quickly and efficiently.

Complex / evolving products
Growing backlogs
High attrition rates
Constantly rising expectations

Customer support: inconsistent, slow, repetitive and disconnected

Silos

Manual work

Volume

Fragmented channels

Our joint solution

Ascendo: a co-pilot for proactive support

Ascendo is a co-pilot for support and service teams that helps deliver proactive support by using AI and machine learning to identify and resolve issues before they grow. It provides a highly scalable platform for complex support environments—automating tasks, improving agent productivity, and surfacing real-time insight into customer behavior and sentiment.

Ascendo resolution engine — every agent is an expert

SlackTeamsEmailCRM

Ascendo

Knowledge graph Generative AI

Zendesk+ platforms

ResolveGPT

Ascendo with ResolveGPT capabilities

Ascendo’s ResolveGPT integration works with Zendesk to give support agents real-time insights and recommendations. ResolveGPT uses natural language processing and machine learning to analyze customer inquiries and surface the most relevant information and solutions.

Zendesk ticket

Ascendo

Knowledge intelligence

Ascendo’s knowledge intelligence captures and organizes knowledge from support tickets, documentation, and other sources so agents get a comprehensive view of customer issues and solutions. That helps resolve issues faster and more accurately—and reveals trends and patterns in customer behavior.

Knowledge graph

Our promise

Ascendo + Zendesk

TicketsDocsSlack

Ascendo

Zendesk

Ascendo transforms customer support with actionable, relevant, and immediate solutions that empower teams and improve customer experiences. Integrated with Zendesk, it gives support teams what they need to deliver proactive support and drive business growth.

In short, Ascendo for Zendesk is a meaningful step forward for customer support—helping teams handle complex issues with ease and efficiency. Real-time insights and recommendations make it an essential part of the modern support stack, supporting higher satisfaction and business success.

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