Integrations

A new way to unlock Ascendo

Ascendo for Salesforce

All-in-oneAI AgentsAI ResolveChrome extensionSlackSAPZendeskFreshdeskSalesforceJiraConfluence
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Ascendo + Salesforce

Connect Service Cloud and Community Cloud with Ascendo’s AI-driven platform—one customer view, faster resolutions, and insights your agents can act on immediately.

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Our challenge

To deliver a support experience that is personalized, relevant, and fast, you need a view of your customer across all your systems. The challenge is that data is siloed and growing in volume and complexity. Companies struggle to get a single view of their customers and to deliver the right information to the right person at the right time. Ascendo’s AI-driven integration platform is built to help you overcome these challenges and deliver a seamless support experience.

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Events are rare but the world needs more of them!

  • Complex / changing solutions
  • Community driven
  • Resilience
  • Learning from work
  • Hybrid / remote work

Our joint solution

Ascendo

Ascendo provides a seamless support experience for Salesforce Service Cloud and Salesforce Community Cloud. With Ascendo for Salesforce, companies connect support and engineering to deliver a fast, personalized experience. The platform integrates with Salesforce so you can view and manage customer data across systems—giving agents the right information at the right time. Real-time insight into customer data helps you spot trends and continuously improve how you support customers.

Salesforce

Ascendo

AI-driven platform

SlackJiraEmail

AI resolve

Ascendo with AI Resolve capabilities

Ascendo’s AI-driven platform supports Service Cloud and Community Cloud with fast, contextual assistance. Agents see integrated customer context in Salesforce, resolve cases with less swivel-chair work, and benefit from AI Resolve—surfacing suggested actions and answers next to the ticket so every interaction stays efficient and on-brand.

Service Cloud

Ascendo · AI Resolve

Suggested resolution

Knowledge

Knowledge intelligence

Ascendo’s knowledge intelligence connects documentation, cases, and structured data so Salesforce remains the hub while Ascendo enriches what agents see. Support and engineering stay aligned as knowledge flows into the channels where work actually happens.

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Knowledge base

Salesforce and Ascendo connect knowledge so agents resolve with confidence.

Our promise

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Ascendo
Salesforce

Ascendo empowers your support team with relevant customer experience insights for efficient, personalized solutions. Integrated with Salesforce, Ascendo brings together data from diverse sources to boost productivity and satisfaction through support and service insights. From product reliability to performance challenges, Ascendo’s AI helps extract valuable insight from interactions and feedback that matters to both your team and your customers—leading to stronger satisfaction and streamlined operations.

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More integrations

Explore Slack, SAP, Zendesk, ticketing, knowledge, and the full catalog.

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