Integrations/AI Agents

AI Agents

A new standard in customer experience.

All-in-oneAI AgentsAI ResolveChrome extensionSlackSAPZendeskFreshdeskSalesforceJiraConfluence
Natural language CX

Ascendo AI Agents use natural language to understand your customer experience. Advanced algorithms deliver relevant, accurate answers to customers and employees based on your data.

Sign up for freeWatch video

Ascendo AI Agent

Online · Secure

CX
How do I reset my SSO session after a device change?
Here’s the fastest path: open Settings → Security → Sessions, revoke the old device, then sign in again to refresh your token. If SAML is enforced, your IdP may require a fresh assertion—want the admin steps?
Yes—admin steps please.
Docs
Data
Cloud
CRM

AI Agent with Intelligence

Ascendo AI Conversational Engine

Ascendo AI is an advanced conversational engine that uses natural language to understand your customer’s query and provide the most relevant and accurate answer.

It uses advanced algorithms to deliver relevant, accurate answers to customers and employees based on your data. When the AI cannot fully resolve a query, it provides a seamless handoff to a live agent with full context.

The engine is built to handle complex queries and answer in real time. It learns from every interaction and improves performance over time.

Not your chat bot!

Ascendo AI Agent is not just another chat bot. It is an AI agent designed to understand your customer’s query and provide the most relevant and accurate answer.

Data sources

  • Training
  • FAQ
  • User guides
  • Enrichment articles
  • Knowledge objects

Solve complex issues

Ascendo AI Agent is designed to handle complex queries and provide accurate answers in real time. It learns from every interaction and improves its performance over time.

Support workspaceLive

Open

24

SLA

98%

CSAT

4.7

Cater to your industry

Ascendo AI Agent is designed for your industry. It understands your terminology and delivers accurate answers to your customers’ questions.

Industry-specific terminology understood.
Thanks—that matched our internal naming.

Resolve, not prolong

Ascendo AI Agent is built to resolve your customer’s query—not prolong it. It delivers the most relevant and accurate answer in real time.

Why is my API returning 429 after the rate limit change?
Your tenant is on burst mode: short spikes are allowed, but sustained traffic exceeds the new per-minute cap. Retry with exponential backoff, or raise the limit in Admin → API → Quotas for the affected key.

Predict customer effort and health scores

Ascendo AI Agent is designed to predict customer effort and health scores. Gain insight into customer experience and continuously improve it.

Customer effort

72

Health

Good · At risk · Churn

Seamless live agent handoff

When the AI cannot resolve a query, Ascendo provides a seamless handoff to a live agent—with all the context they need to resolve the issue quickly.

Handoff to live agent · context attached
IntentLast 5 messagesAccountEntitlements
Agent sees the full thread, suggested replies, and linked knowledge articles—no customer repetition.

One platform for entire customer service lifecycle

Get a demo

More integrations

Explore CRM, collaboration, ticketing, knowledge bases, and more.

View all integrations