Integrations/AI Resolve

AI Resolve

A Better Way to Digital Success

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Cognitive intelligence

Cognitive Intelligence creates a path guide. It has information to be expert-sourced.

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Case #4821 · AI Resolve

Suggested resolution ready

Open

Customer message

Integration sync failed after the weekend maintenance window—need root cause and ETA.

AI Resolve path

Matched 3 knowledge articles, 1 similar case, and CRM entitlement data. Top recommendation: retry OAuth token refresh, then validate webhook subscription (92% historical success).

Apply fixEscalate L2Schedule call

Depth of Ascendo AI Resolve

AI Resolve is a first-of-its-kind technology that uses the power of AI to help companies build better relationships with their customers and employees through better communication.

Ascendo AI Resolve uses Natural Language Processing (NLP) to understand the intent of a customer’s question and then provides the most relevant answer from a variety of sources, including knowledge bases, FAQs, and even previous customer interactions.

Ascendo AI Resolve can be used to provide self-service support for customers, or it can be used to help support agents resolve customer issues more quickly and efficiently. AI Resolve is also easy to set up and use, and it can be integrated with a variety of popular customer support platforms, including Salesforce, Zendesk, and ServiceNow.

01

One search

Ascendo AI Resolve searches your knowledge base, website, and even your CRM to find the best answer for your customer.

Search across sources

  • SalesforceIndexed
  • ZendeskIndexed
  • JiraIndexed
  • Knowledge baseIndexed
  • WebsiteIndexed
  • CRMIndexed

02

Solve complex issues

Ascendo AI Resolve can help you solve complex issues by providing you with the most relevant information from a variety of sources.

Complex case

AI Resolve surfaces cross-system context so teams resolve multi-step issues faster.

03

Need specific information

Ascendo AI Resolve can help you find specific information, such as a customer’s order history or a product’s technical specifications.

Customer 360

Orders

12

Specs

v2.4

04

Choose relevant solutions

Ascendo AI Resolve can help you choose the most relevant solution for your customer’s issue by providing you with a list of possible solutions and their success rates.

Top actions

  • Reset integration credentials92% success
  • Clear cache & replay sync78% success
  • Provision sandbox replica65% success

05

Know what your customer needs

Ascendo AI Resolve can help you understand what your customer needs by providing you with insights into their behavior and preferences.

Behavior signals
Signal
Trend
Score
Action
Search depth
↑
High
Proactive tip
Channel mix
→
Med
Offer chat
Sentiment
↑
Pos
Upsell ready

Choose your style

Cognitive

Ascendo AI Resolve can be used in a cognitive style, where it provides the most relevant answer to a customer’s question based on the context of the conversation.

Cognitive mode
Context-aware answer ranked from policies, tickets, and history—minimal back-and-forth.
Intent matchConfidence 0.94

Conversational

Ascendo AI Resolve can also be used in a conversational style, where it engages in a natural language conversation with the customer to help them find the information they need.

Conversational mode
Can you walk me through the return policy for enterprise orders?
For enterprise SKUs, returns within 30 days ship free when RMA is approved. Want me to check your account’s tier?

Transform how you listen to customers

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