Karpagam Narayanan
CEO
Ascendo AI
Masterclass
AI Agent Masterclass
Join an exclusive masterclass for the CXOs, VPs, and Directors in Field Service, Technical Support, and Customer Support.
Third week of every month10 AM – 11 AM PSTOnline event
Next session window: April 15–21, 2026 (exact date confirmed after you register).
Register
Masterclasses run in the third week of each month. We'll confirm your slot and send a calendar invite.
Overview
About Event
This is an exclusive AI Agent Masterclass designed for Service and Support leaders who want to take action and build their AI agents. In this intensive online session, you'll discover how to build and customize AI agents in minutes, with zero coding required. Learn to assess your organization's AI readiness using our AI Maturity Model Matrix, pinpoint where to start, and how to stay ahead in the AI-powered customer experience revolution. You'll also get expert guidance on what works in AI and what doesn't so your current team can focus on what matters most to your customer. All in just 1 hour.
Check our LinkedIn EventAgenda highlights
What to Expect
AI Agent Masterclass by Ascendo AI — beyond chatbots: build battle-ready AI agents for field service and support teams.
Learn the lingo of AI agents.
Understand if you even need AI.
Identify what type of AI agent you need.
Prioritize your use cases for AI.
How to convince management on AI.
Do you need to clean up your data.
Deploy an AI Agent in minutes.
Benchmark your AI maturity with our proprietary matrix.
Faculty
Our Mentors
Ramki Pitchuiyer
Co-Founder & CTO
Ascendo AI
Recognized by Industry Leaders
Powering Critical Infrastructure Teams
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Loved by Users.
Recognized for delivering measurable results, high satisfaction, and consistent performance by real users.
Built for the Frontline. Validated by Leaders.
Don't just take our word for it. Ascendo is rated #1 Likely to Recommend by Users.
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
“Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.”
Alexandra Pham
Senior Customer Success Manager
“Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.”
Amitkumar Parihar
Customer Success Manager
“Ascendo AI has transformed our operations by automating 200 unique troubleshooting guides in just two days—a task that previously took weeks of manual effort. The platform's transparent UX and parts prediction capabilities ensure our technicians are fully prepared before heading into the field, consistently driving first-visit resolutions.”
Anton Maes
Senior Digital Product Manager
“Integrating Ascendo AI into our ServiceNow workflow has allowed our team to quickly diagnose complex cases and understand customer sentiment in real time. The platform's 'Solve' feature provides clear resolution steps that have significantly improved our team's efficiency and response times.”
Cesar Feghali
Cloud Solution Architect
“We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.”
Chris Dickerson
VP Service Planning and Logistics
“EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents.”
Chuck Kellen
Associate Director of Continuous Improvement
“The Ascendo AI team is incredibly attentive and easy to work with, delivering a voice bot Proof of Concept that functions exactly as described. Their solution has been a seamless addition to our efforts in augmenting our customer experience team.”
Joseph Berglund
Director of IT Operations
“The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.”
Kiet Dam
Product Quality Leader
“Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.”
Matt Mitchell
Technical Support Principal Engineer
“Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.”
Viktor Kehayov
VP, Product Engineering SAP FSM
Industry leaders soar with Ascendo.AI. It's your turn to elevate with AI and communications.
“Perfect Solution for Reverse Logistics Spare parts Support. Ascendo has flexibility to cater to unique business needs… We have seen about 25% – 30% improvement in Quality Code Compliance…”
Alonzo Hill
Director of Sales Tools
Infinera