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Infinera Powers Up Customer Support with Ascendo AI, Slashing Resolution Times and Anticipating Issues.

Infinera, a leader in network technology, transformed its global support with Ascendo's AI-powered platform. They reduced resolution times by 75%, proactively prevented hardware issues, and empowered agents to handle complex requests, creating a competitive edge through exceptional customer service.

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Struggling with slow resolutions, unexpected outages, and overwhelmed agents? Infinera, a network tech leader, felt your pain. They tackled these challenges head-on with Ascendo, an AI-powered platform that transformed their global support.

Ascendo's magic? It connects with diverse data sources, learns from them, and delivers:

Predictive alerts: Catch hardware issues before they cause headaches.

On-demand support: Real-time guidance empowers agents to resolve problems faster.

Knowledge-sharing hub: All agents have access to the team's collective wisdom.

The outcome? A game-changer:

75% faster resolutions: Issues that once took weeks are now fixed in hours.

Proactive issue prevention: No more scrambling to fix outages – Ascendo predicts and resolves them beforehand.

Reduced escalations: Empowered agents handle complex requests, minimizing the need for escalation.

Improved agent productivity: Self-service tools and knowledge sharing boost efficiency.

Faster onboarding: New team members quickly become product experts.

Happy customers: Proactive support and swift resolutions build trust and loyalty.



Ready to transform your support? Ascendo can be your secret weapon too. Discover how Ascendo can help you achieve similar success.

Infinera Powers Up Customer Support with Ascendo AI, Slashing Resolution Times and Anticipating Issues.

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