Infinera Powers Up Customer Support with Ascendo AI, Slashing Resolution Times and Anticipating Issues.
Infinera, a leader in network technology, transformed its global support with Ascendo's AI-powered platform. They reduced resolution times by 75%, proactively prevented hardware issues, and empowered agents to handle complex requests, creating a competitive edge through exceptional customer service.
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Struggling with slow resolutions, unexpected outages, and overwhelmed agents? Infinera, a network tech leader, felt your pain. They tackled these challenges head-on with Ascendo, an AI-powered platform that transformed their global support.
Ascendo's magic? It connects with diverse data sources, learns from them, and delivers:
Predictive alerts: Catch hardware issues before they cause headaches.
On-demand support: Real-time guidance empowers agents to resolve problems faster.
Knowledge-sharing hub: All agents have access to the team's collective wisdom.
The outcome? A game-changer:
75% faster resolutions: Issues that once took weeks are now fixed in hours.
Proactive issue prevention: No more scrambling to fix outages – Ascendo predicts and resolves them beforehand.
Reduced escalations: Empowered agents handle complex requests, minimizing the need for escalation.
Improved agent productivity: Self-service tools and knowledge sharing boost efficiency.
Faster onboarding: New team members quickly become product experts.
Happy customers: Proactive support and swift resolutions build trust and loyalty.
Ready to transform your support? Ascendo can be your secret weapon too. Discover how Ascendo can help you achieve similar success.