Kami Vision Supercharges Customer Support with AI-Powered Self-Service, Boosting Efficiency by 83%
Kami Vision, a leading computer vision company, transformed its overwhelmed customer support with Ascendo's AI-powered platform. Self-service rates skyrocketed from 0% to 83%, freeing agents for complex issues and boosting customer satisfaction.
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Kami Vision, a pioneer in edge-based AI solutions, faced a familiar battle: a tidal wave of customer support tickets. Their existing system, while reliable, couldn't keep pace with their rapidly expanding customer base. Agents were swamped, training new ones took months, and critical tribal knowledge remained untapped.
Ascendo's intelligent engine understood customer questions like a whisper, instantly recommending accurate solutions for a whopping 83% of issues. That meant less tickets for frustrated agents and more time for complex problems. Plus, Ascendo empowered agents with real-time guidance, boosting response speed and accuracy.
But the magic went beyond speed. Ascendo unlocked Kami's "tribal knowledge" by surfacing hidden trends and valuable insights from past interactions. This knowledge goldmine fueled a continuously improving knowledge base, ensuring even more self-service wins.
Ready to ditch the support ticket nightmare? Ascendo is your AI-powered escape route. Unlock self-service, knowledge sharing, and quick triaging.