Turning customer service into profit centre
Speaker: Jonathan Shroyer
January 19, 2023
Customer service is still viewed as a cost center and with the increasing and ever-changing customer demands, this perception is further strengthened. However, when utilized correctly, customer service could be one of your biggest revenue generators.
We brought up many more informative points, to learn more Join Ascendo AI for this Experience Dialogue on Turning Customer Service into Profit Center.
At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace - and continue the discourse in our social media channels!
Introduction to the Speaker:
Jonathan Shroyer is the Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc. With more than 20 years of industrial experience, Jonathan has been a part of companies like Microsoft, Monster Worldwide and led customer support and success at Postmates, Autodesk, Kabam, and Forte Labs, and has co-founded Officium Labs. He is currently revolutionizing customer experience in the gaming industry by using his CX Maturity Model, which has been successfully implemented at Arise.
Ascendo is addressing the optimization of Support Operations within enterprises so that they can serve their customers better, optimize workflow for their agents and provide dashboards for insights on risk, churn analysis, and visibility for the senior managers. We are revolutionizing SupportOps in the same way that DevOps and RevOps have transformed other areas of business. In the last 3 years, we have created a G2 category and are ranked #1 in user satisfaction.