top of page
Contact Us

Maximizing ROI with AI in Customer Support Team: A Guide for Heads of Support

Speaker: Anita Ganti

April 10, 2024

This video is a must-watch for Heads of Support in medium to large enterprises considering AI tools. Discover expert insights from tech executive Anita on maximizing return on investment (ROI) with AI tools. Anita, with extensive experience in various technology companies, shares invaluable tips for evaluating AI tools, securing funding, and ensuring project success.

The key takeaways include:

  • Understanding ROI is critical: Quantify the potential risks and costs associated with AI adoption.

  • Focus on specific use cases: Identify areas where AI can deliver the most value for your support team.

  • Transparency is key: Be upfront about costs, risks, and timelines when presenting to stakeholders.

  • Maintain strong relationships: Build trust with vendors and stakeholders to ensure continued buy-in.

By following these steps, you can ensure a successful AI implementation that improves your support operations and delivers a strong return on investment. Anita emphasizes the importance of building strong relationships and handling challenges effectively for project success. Don't miss out on these valuable insights for maximizing ROI on AI tools in your organization.

About Speaker:

Anita Ganti, an Executive and Independent Board Member at Technology Companies, possesses unparalleled expertise in maximizing Return on Investment (ROI). 

She served as senior vice president of product engineering services at Wipro Limited, a leading global information technology, consulting, and business process services company. Previously, she held roles as vice president of global technology at Flex Ltd. and Business Unit General Manager at Texas Instruments. Currently serving on the boards of directors of Power Integrations, Inc., Exro Technologies, Inc., and Silvaco, Inc., Anita combines her extensive experience with an MBA (Finance Major) from The Wharton School and an MSEE from Virginia Tech to deliver exceptional value to organizations.

bottom of page