Google Cloud Success Story on Production AI Agents – Join The Agent Factory in the Bay Area
- Team Ascendo AI
- Oct 21
- 3 min read
At Ascendo AI, we’re proud to be guiding the AI-first enterprise, moving past the hype and operationalizing AI at scale. While the industry is distracted by the noise of basic Agentic AI features, we were the first to recognize the power of true domain-specific LLMs. We deliver not just features, but powerful AI Agents working together in orchestrated ecosystems.
That's why it means a lot to see Ascendo AI featured as a success story for Google Cloud and AI Agents.
Our CTO of AI and Data Science, Ramki Pitchuiyer, will be presenting at Google Summits around the world, with the most recent one in the Bay Area, to share how we're not just using AI, we're building real, production-grade AI Agents on Google to scale knowledge accessibility and content performance.
These Agents are the foundation of Ascendo AI, our newly launched Knowledge Agent, and the way forward to bring agentic orchestrations across workflows in our broader ecosystem of partners. So together, we are building #product #superintelligence to understand your products deeply and to transform service and support.
When we set out to build Ascendo AI, we knew we needed more than just powerful tech; we needed the right partners.
Exclusive Hands-on Workshop: The Agent Factory
Join us at The Agent Factory for a practical, interactive AI showcase. You will see live demos and draft an AI agent. This is a unique opportunity to find a real solution that you can take back to your team!
We will be showcasing our AI agents for Service, Support and Knowledge automation.
Agenda Highlights:
Live Showcases
Networking Lunch
The Agent Draft
Time: 10:30 AM to 2:30 PM, Wednesday, October 22, 2025
Location: 237 Moffett Park Drive, Sunnyvale, US
Time Zone: America/Los_Angeles (Pacific Daylight Time)
For more details and to join us at this event: https://rsvp.withgoogle.com/events/the-agent-factory
Introducing Knowledge Agent
Following the exciting news of Ascendo AI partnering with Google on Agentic AI, we’re thrilled to dive deeper into the core of our newly launched Agentic Knowledge Intelligence Platform with the introduction of the Ascendo AI Knowledge Agent. This is where our vision of operationalizing AI at scale truly comes to life, bringing Product Intelligence to enterprise technical documentation.
From Fragmentation to Intelligent Documentation
The Ascendo AI Knowledge Agent directly addresses the major pain points in knowledge management: manual friction and fragmented information. Announced on October 10, 2025, this new capability automates the creation of crucial enterprise technical documentation and knowledge.
As our CEO, Karpagam Narayanan, states, "Our mission is Product Intelligence for the enterprise... The Knowledge Agent removes the manual friction from building internal and external documentation so technical teams can onboard faster, resolve issues more consistently, and scale institutional knowledge.”
The Agent achieves this by converting diverse, messy enterprise data, including fragmented case notes, knowledge bases, chat transcripts, Slack/Teams transcripts, manuals, files, and databases, into structured, easily searchable knowledge assets.
Key Features That Define a New Era
The Knowledge Agent isn't just a text generator; it’s an intelligent tool designed for precision and utility:
Automated, Rich Document Generation: It automates the creation of complex elements like schematic diagrams, flow charts, images, video embeds, rich text, and tables using simple templates.
Persona-Driven Outputs: Documentation is tailored for its audience through customizable personas, ensuring the tone and style are perfect for the use case:
Workflow Integration: A new UI allows for minimal-configuration integration of Knowledge functionality across various enterprise workflows.
Delivering Real-World Impact
The immediate, tangible results from early customers validate the Agent's power:
A large telecom customer saw an approximate 50% reduction in field service bulletin creation time.
A leading AI company achieved an approximate 80% reduction in knowledge creation time for onboarding and customer documentation.
A large healthcare organization experienced an approximate 70% reduction in training and onboarding time with automatically generated training modules.
Join the 7-Day Knowledge Challenge!
To celebrate this launch, we’re inviting you to experience the transformation firsthand. Participate in our 7-Day Knowledge Challenge:
Visit https://app.ascendo.ai/.
Create and publish a new piece of knowledge using the Knowledge Agent.
Share a short video on LinkedIn or X showcasing your output and the time saved, tagging @AscendoAI and using #ProductIntelligence and #AscendoKnowledge.
The Knowledge Agent is available for enterprise customers globally, with a focus on the United States and Europe.
We’re focused on turning everyday product and support activity into operational knowledge fast. The Knowledge Agent is an essential step forward in our mission to help service and support teams future-proof talent and deploy AI agents that collaborate like your best experts.
Ready to transform your technical documentation?
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