Sales Development Representative
Field Service & Critical Infrastructure
This role is fully remote within the United States. By applying, you will have an opportunity to share your preferred working location and time zone.
About the job
Every service leader we talk to is one retirement away from losing the only person who knows why that failure keeps coming back. Almost none of them have a plan. Your job is to find those leaders before the problem finds them.
As a Sales Development Representative, you own the top of the funnel for one vertical—medical devices, energy and utilities, telecom, or industrial equipment. You build the account and install-base map, work out who actually carries the number for first-time fix rate and escalation cost, and write outbound that references their specific reality rather than a generic AI pitch. You book qualified discovery meetings for the Account Executives you partner with, sit in on them, and use what you hear to sharpen the next hundred touches.
This is not a dial-count job. We measure you on qualified meetings that turn into pipeline, and we give you the room to research properly before you reach out. You will work alongside a pre-sales partner who can build a working demo on a prospect’s own public service documentation, so your outreach arrives with proof attached rather than a promise.
The path from here is Account Executive or a specialist seat on the enterprise team. We promote from within.
Minimum qualifications
- Bachelor’s degree or equivalent practical experience.
- 1 year of experience in a sales development, business development, or customer-facing role, or completion of an equivalent internship.
- Strong written communication in English, with the judgment to write a short, specific email rather than a long, generic one.
Preferred qualifications
- Experience prospecting into service, support, or field operations organizations.
- Experience in regulated or asset-heavy industries (medical devices, energy and utilities, telecom, oil and gas, defense, data centers).
- Experience with CRM and outbound tooling such as Salesforce, HubSpot, Outreach, Salesloft, or LinkedIn Sales Navigator.
- A track record of consistently meeting or exceeding a qualified-meeting or pipeline target.
- Comfort being coached in public—sharing call recordings, taking direct feedback, and trying the next version the same day.
Responsibilities
- Research and map target accounts, including install base, service model, systems of record, and the executives accountable for service performance.
- Build and run multi-channel outbound sequences across email, phone, and LinkedIn, coordinating with your pod so no account hears from us twice.
- Qualify inbound and outbound interest against our ideal customer profile and hand off cleanly to your Account Executive.
- Book and attend discovery meetings, take structured notes, and keep CRM accurate enough to forecast from.
- Partner with pre-sales to pair outreach with a specific, relevant proof asset rather than a generic deck.
- Own a monthly qualified-meeting target and report pipeline contribution honestly, including what is not working.
- Bring back what you hear—objections, competitors, the language customers actually use—to sales, marketing, and product.
About Ascendo AI
Ascendo AI builds Physical AI agents for critical infrastructure and field service. Rather than summarizing manuals, our inference engine captures the operational judgment of a customer’s best technicians and scales it to every technician, in every language, on every shift—with the human in command. The platform runs in production across energy, telecom, medical devices, and defense, supports more than 10,000 products in 161 languages, and is SOC 2 Type 2 certified. Teams operate out of Palo Alto and Chennai.
Ascendo AI is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy, genetic information, or any other basis protected by law.
Interested in this role?
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