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MESH 03: Depot Service and Supply ChainPowered by NeoCortex

Contracts IQ

Creates, manages, and analyzes service contracts using AI to ensure accurate entitlement verification, warranty coverage, and compliance. Connects contract terms to service execution in real time, reducing revenue leakage from missed entitlements and manual contract lookup delays during active service calls.

AI-driven contract creation and management

Entitlement and warranty verification at point of service

Real-time contract-to-execution linking

Revenue leakage detection from missed entitlements

Real-World Use Case

"A technician takes a service call and Contracts IQ instantly surfaces the asset's entitlements, warranty coverage, and applicable SLA terms, eliminating the delay of manual contract lookup and ensuring nothing billable is missed."

Operational Impact

Reduces revenue leakage from missed entitlements

Eliminates manual contract lookups during active service calls

Ensures warranty and compliance accuracy across the install base

Frequently Asked Questions

What is the difference between Contracts IQ and a standard contract management system?

A contract management system stores and organizes contracts. Contracts IQ connects those contracts to live service execution. It reads the terms of an active agreement and applies them in real time during a service call, verifying what is covered, flagging what is billable, and ensuring the technician acts within the bounds of the contract without needing to read it themselves.

How does Contracts IQ link contract terms to live service execution?

When a service event is triggered, Contracts IQ queries the relevant contract, extracts applicable entitlements, warranty coverage, and SLA terms, and surfaces them directly in the technician or dispatcher interface. Contract terms are no longer a back-office concern. They are visible at the moment of execution, where they affect decisions.

What types of revenue leakage does it prevent?

The most common sources of leakage are service delivered outside contract scope without billing, warranty coverage claimed for events that are not actually covered, and SLA penalties incurred because response time requirements were not flagged. Contracts IQ closes all three gaps by verifying terms before work begins, not after an invoice dispute arises.

Can it handle contracts with complex entitlement structures?

Yes. Contracts IQ is designed for enterprise service contracts that combine multiple entitlement layers: hardware coverage, software licensing, SLA tiers by asset class, and geographic coverage restrictions. It resolves the applicable terms for a specific asset, customer, and event type rather than returning the whole contract for a human to interpret.

How does it ensure compliance during active service calls?

Contracts IQ surfaces a real-time compliance summary alongside the work order before and during the service call. If a technician attempts to perform work outside the covered scope, the system flags it for authorization. This prevents out-of-contract service from being delivered silently and ensures every action taken is either covered or explicitly approved.

Other Agents in this Mesh

Cognitive Spares Agent

Predictive inventory optimization that maps failure topologies to depot stock.

View Details

Entitle

Connects all relevant data sources to verify customer entitlement, warranty coverage, and contract terms instantly at the point of service intake.

View Details

Warranty Agent

Cross-references failures against OEM agreements to ensure compliance.

View Details

Frequently Asked Questions

What is Contracts IQ?

Contracts IQ creates, manages, and analyzes service contracts with AI, connecting contract terms to service execution in real time. It verifies entitlement, warranty coverage, and compliance so nothing billable is missed during a service call.

How does Contracts IQ reduce revenue leakage?

It surfaces an asset's entitlements, warranty coverage, and SLA terms instantly at the point of service, eliminating the manual contract lookups and missed entitlements that leak revenue during active service calls.

How is Contracts IQ different from the Entitle agent?

Entitle focuses on verifying coverage at intake; Contracts IQ spans the full contract lifecycle (creation, management, and analysis) and keeps contract terms linked to execution across the install base. They work together across Ascendo’s commercial mesh.

Platform

Contracts IQ runs on your Company Brain

NeoCortex captures your enterprise knowledge so every agent reasons with full context.

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