Case Study: Infinera Powers Up Customer Support with Ascendo AI Slashing Resolution Times and Anticipating Issues
Infinera Case Study: 75% Faster Resolutions
Infinera, a leader in network technology, transformed its global support with Ascendo's AI-powered platform. They reduced resolution times by 75%, proactively prevented hardware issues, and empowered agents to handle complex requests.
Struggling with slow resolutions, unexpected outages, and overwhelmed agents? Infinera, a network tech leader, tackled these challenges with Ascendo, an AI-powered platform that transformed their global support.
Ascendo connects with diverse data sources, learns from them, and delivers predictive alerts to catch hardware issues before they cause headaches, on-demand support with real-time guidance for agents, and a knowledge-sharing hub so all agents access collective wisdom.
The outcome: 75% faster resolutions, proactive issue prevention, reduced escalations, improved agent productivity, faster onboarding, and happier customers. Ready to transform your support? Ascendo can be your secret weapon too.