Why do we call ourselves a CRM Copilot?Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.
Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...
Navigating the Integration of Large Language Models (LLMs) in Enterprise: A Comprehensive Guide In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models (LLMs), has become...
Tips to transition from Self-Assign to Automatic Assignment In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...
Unlocking Customer Success: The Strategic Imperative of Voice of the Customer in Support Teams In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...
Uncovering Trends and Redefining Success in Customer Support with AI-Powered PrecisionIn today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....
Why do we take SOC 2 seriously? There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...
Employee Design Debt Hurt Productivity and Customer Support ExperienceEmployee design debt can be shrunk by identifying sources, reviewing processes, investing in tools, providing training and seeking feedback.
Go Beyond Knowledge Management To Improve Support ExperienceMore enterprises are inclined to make big decisions with data. To do this efficiently, applications need to be intelligent - here is how!
