Product Designer
Field Service & Critical Infrastructure
This role is based in our Chennai office and is open to both interns and recent graduates. By applying, you will have an opportunity to share your preferred start date and which of the two you are looking for.
About the job
Your user is wearing gloves, standing in front of a machine that is down, with a supervisor asking when it will be back up. They are not going to explore your navigation.
As a Product Designer at Ascendo AI, you design the surfaces technicians and service leaders actually work in—triage, root cause, parts, escalation—where a confusing screen costs another truck roll. Much of the work is designing for agents that keep the human in command: the person has to see what the agent concluded, why it concluded that, and what to do about it, quickly enough to act on it in the field.
We hire designers who go and look. You will read real service tickets, sit in on customer calls, and where customers allow it, watch technicians work. Then you design against what you saw rather than what a persona document says.
This role is open to both interns and recent graduates—tell us which you are looking for and we will shape the conversation around it. Strong interns are our first call for full-time roles.
Minimum qualifications
- A portfolio showing end-to-end product work: the problem, what you tried, what you shipped, and what changed as a result.
- Currently pursuing or holding a Bachelor’s or Master’s degree in design, human-computer interaction, or a related field, or equivalent practical experience.
- Working knowledge of Figma, including components, and the ability to hand off to engineers without a translation layer.
Preferred qualifications
- Experience designing data-dense enterprise or operational tools rather than consumer apps.
- Experience designing for AI or agent products, including how to show confidence and sources and how to let a person override the machine.
- Familiarity with design systems, accessibility fundamentals, and the constraints of low-light, gloved, or mobile field conditions.
- Ability to build clickable prototypes, plus enough HTML/CSS or Tailwind to communicate intent precisely.
- Exposure to a physical or clinical environment—a lab, plant, hospital, machine shop, or field maintenance setting.
Responsibilities
- Design end-to-end flows for agent-assisted triage, root cause, parts, and escalation, from first sketch through shipped screens.
- Turn ambiguous problems into concrete interface decisions, and write down the reasoning so the team can argue with it.
- Build and maintain components in our design system so the product stays coherent as it grows.
- Design how agent output is presented—confidence, sources, and the override path—so the human stays in command.
- Prototype and test with real users, including technicians and service leaders, and fold what you learn back into the design.
- Partner with engineering through implementation and review the built result against the intent.
- Contribute to the marketing and product surfaces where the same clarity applies.
Compensation and logistics
Interns receive a fixed stipend. For full-time candidates, compensation is discussed early in the process.
About Ascendo AI
Ascendo AI builds Physical AI agents for critical infrastructure and field service. Rather than summarizing manuals, our inference engine captures the operational judgment of a customer’s best technicians and scales it to every technician, in every language, on every shift—with the human in command. The platform runs in production across energy, telecom, medical devices, and defense, supports more than 10,000 products in 161 languages, and is SOC 2 Type 2 certified. Teams operate out of Palo Alto and Chennai.
Ascendo AI is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy, genetic information, or any other basis protected by law.
Interested in this role?
Send your CV, GitHub, or portfolio and a short note on why this role. We read every message.