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One Platform

Ascendo’s AI Search consolidates knowledge from multiple data sources to provide you solutions on one single platform.

Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page.

AI Search

Solve complex issues

Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients.

The uniqueness of Ascendo’s AI Search comes from superior quality of solutions.

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Need specific Information ?

While Ascendo’s AI Search can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge.

Choose relevant solutions

As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. 

It also allows you to differentiate your solution search between different products.

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Know what your customer needs

All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time.  

Cognitive

As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s Search, you will gain answers based on the symptom context from the various connected knowledge sources.

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Conversational

Interact with an AI bot, powered by Ascendo's AI Search that will return the most likely solutions to your queries. This can be achieved through any Channel.

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Ascendo provides: