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Ascendo operates the ascendo.ai website, which provides information about our products and services.  Ascendo.ai is committed to protecting the personal privacy of our website visitors and product users.  We are committed to supporting GDPR and you can request our “GDPR Position” document by contacting us and requesting it. 

   

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information for users of the ascendo.ai website.  For users of our product, we ask that they consent to the “Ascendo User Consent” document. The document can be viewed here 

 

If you choose to use ascendo.ai, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the website and our product. We will not use or share your information with anyone except as described in this Privacy Policy. 

 

Information Collection and Use 

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address. The information that we collect will be used to contact or identify you.  If you are a user of the Ascendo application including Slack, we store the email ID, user name, and phone number. 

   

Log Data 

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. 

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Cookies 

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our website. 

   

Service Providers 

We may employ third-party companies and individuals due to the following reasons: 

• To facilitate our website; 

• To perform website-related services; or 

• To assist us in analyzing how our website is used. 

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. 

 

Security 

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please review our complete security policy here.  But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. 
 
Data Retention    

The time period for which Ascendo.ai retains customer data depends on the purpose for which it is used. Ascendo.ai retains customer data for as long as an account is active or in accordance with the agreement(s) between Ascendo.ai and the customer unless Ascendo.ai is required by law to dispose of data earlier or retain data longer. 

  

Data Disposal 

Ascendo.ai disposes of customer data within 30 days of a request by a current or former customer or in accordance with the Customer’s agreement(s) with Ascendo.ai. The main customer contact noted in the Customer’s agreement(s) with Ascendo.ai may send a request to delete by contacting Ascendo customer support via email at askascendo.support@ascendo.ai. Ascendo.ai may retain and use data necessary for the contract such as proof of contract in order to comply with its legal obligations, resolve disputes, and enforce agreements. Ascendo.ai hosting and service providers are responsible for ensuring the removal of data from disks allocated to Ascendo.ai use before they are repurposed and the destruction of decommissioned hardware. Only a limited number of Ascendo.ai employees have access to delete customer data. 

   

Links to Other Sites    

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

  

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. 

  

Contact Us 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at policy@ascendo.ai.