Ascendo AI at the Agent Factory At Ascendo AI, we’re proud to be guiding the AI-first enterprise , moving past the hype and operationalizing AI at scale . While the industry is distracted by the noise of basic Agentic AI features, we were the first to recognize the power of true domain-specific LLMs . We deliver not just features, but powerful AI Agents working together  in orchestrated ecosystems. That's why it means a lot to see Ascendo AI featured as a success story for Go

In a powerful conversation hosted on the WIL podcast, three respected leaders from the Women in Leadership (WIL) Society shared their...

As we approach 2025, the conversation around AI’s transformative power is shifting from speculation to strategy. In his recent article, AI in 2025: Key Considerations for Technology Leaders , Udo Sglavo, a visionary in applied AI, underscores a pivotal truth: generative AI is no longer a novelty—it’s a necessity. At Ascendo.ai, we couldn’t agree more. The future belongs to organizations that harness AI not as a standalone tool, but as an integrated, intelligent partner capabl

As the technology services sector embarks on what promises to be a transformative year, businesses are navigating a delicate recovery...

In today’s hyper-digitalized economy, delivering an exceptional Digital Customer Experience (DCX) isn’t just about...

In the evolving landscape of artificial intelligence, multimodal AI is emerging as a pivotal innovation, transforming how businesses...

In the dynamic world of cloud security, delivering cutting-edge solutions isn’t enough—technical support must match the pace of...

As we step into 2025, the role of AI in customer support is not just about keeping pace with change; it’s about reshaping the very...

Innovation in field service isn’t about grand gestures or sweeping transformations; it’s about focusing on the details that create...

As we enter 2025, the transformative role of AI in field service has never been clearer. Sarah Nicastro’s insightful article, " What Do...

If you think Technical Support is complex today, buckle up. Ricardo Saltz Gulko, in his recent article " CX 2025: The AI Revolution That Will Leave Your Business Behind ," paints a vivid picture of a near future where customer experience (CX) strategies undergo a seismic transformation. As a leading innovator in AI-driven solutions, Ascendo AI couldn’t agree more. We see this not as a challenge but as an opportunity to harness the transformative power of AI to redefine techni

As we reflect on Bernard Marr’s insightful overview  of 2024’s AI advancements, it’s impossible not to be inspired by the transformative leaps made across industries. From generative AI’s evolving sophistication to regulatory milestones, this year’s innovations have set the stage for a future where artificial intelligence reshapes the way we approach Technical Support—and beyond.  2024: A Breakthrough Year for AI in Technical Support At Ascendo AI, we believe the heart of the

In the dynamic world of customer support, the drive to innovate has never been stronger. The integration of AI into enterprise technology...

The future of technical support isn’t just about handling more queries, it’s about handling them smarter, faster, and with a human touch....

As we stand on the brink of a transformative era in technical support, it's clear that the integration of artificial intelligence (AI) is...

In the ever-evolving world of technical support, one question remains constant: how do we provide exceptional service while balancing...

In the evolving landscape of artificial intelligence, the concept of Agentic AI  is rapidly gaining traction—and for good reason. As highlighted by NTT DATA’s Global GenAI Report,  this next-generation technology isn’t just about automating repetitive tasks or providing basic responses. It’s about empowering organizations with AI systems that operate autonomously, think critically, and execute tasks as effectively as human teammates.  Rethinking Technical Support with Agentic

As we wrap up a year of buzz, breakthroughs, and a healthy dose of reality checks, it's clear that the AI landscape is evolving—and so...

The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and customer interaction, the question isn't if organizations should embrace these changes but how they can do so effectively. Johann Diaz’s recent insights in “ Upskilling the Field Service Workforce: Preparing for a Less Hands-On Future ”  spotlight the importance of preparing today’s technicians for tomorrow's AI-driven demands. At Ascendo AI, we see this

In the rapidly evolving landscape of technical support, artificial intelligence (AI) is no longer just an innovative tool—it's an...