Insights & Resources

At Field Service West Next, Ascendo AI showed why the conversation around AI for field service had already moved far beyond simple automation, search, and copilots - and announced Best Agentic AI Platform for 2026.

Ascendo AI CEO Kay Narayanan sat down with Tina Dao, Founder of Liberated Leaders, and Roy Dockery, Senior Director of Field Services Research at TSIA, to explore the rise of the New Collar workforce and how AI is trans…

At Field Service Medical 2026, one theme dominated nearly every conversation on the floor: the “wait-and-see” era for AI in MedTech service is officially over.

At Ascendo AI, we're proud to be guiding the AI-first enterprise, moving past the hype and operationalizing AI at scale.

In the latest episode of the Experience Dialogue, Ascendo AI CEO Karpagam Narayanan sat down with Jaspreet Singh, a veteran Chief Customer Officer with 30 years of leadership at Microsoft and Autodesk.

Imagine a world where AI doesn't just assist, it orchestrates. At a recent AI & Wednesday session hosted by Ascendo AI, Christopher Dickerson, VP of Service Planning and Logistics at Nokia, and Ramki Pitchuiyer shared h…

As we approach 2025, the conversation around AI's transformative power is shifting from speculation to strategy.

In the evolving world of technical support and field service, compensation trends have become increasingly complex.

In a world where time is money and operational efficiency is paramount, the ability to anticipate and act on future needs has become a game-changer.

In the evolving landscape of artificial intelligence, the concept of Agentic AI is rapidly gaining traction—and for good reason.

Ascendo AI's Knowledge First Agentic AI platform is transforming the landscape of field service management.

Imagine a world where your CRM not only stores data but also becomes a proactive partner in your service and support journey.

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable.

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial.

There were 517M records breached just in November 2023. It is more important than ever to take every precaution to keep user data safe.

In the ever-evolving landscape of enterprise services, the challenge of meeting SLAs and maintaining efficient support operations is a constant battle.

We are excited to announce a significant breakthrough with our ResolveGPT—our AI Chat now boasts Gen AI capabilities.

Ascendo AI is a copilot for customer support and service teams—plug-and-play with deep self-learning capabilities.

Discover how Ascendo AI and SAP Service Cloud are revolutionizing customer support with AI-powered solutions.

Customer support software trends are shaping the future of the industry—and Ascendo is leading with AI-powered innovation.

Ascendo combines artificial intelligence and advanced NLP to transform how organizations handle customer support.