Chatbot vs Conversational AI

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

Tips to transition from Self-Assign to Automatic Assignment

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

Overcoming the Challenge of Rule-Based Chatbots: Unveiling Gen AI Capabilities

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

What sets Ascendo Apart?

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

Revolutionizing Customer Support with Ascendo AI and SAP Service Cloud

In today's fast-paced business landscape, efficient customer support can make or break a company's reputation. Complex support cases,...

Best Practices to Become a Customer-Centric Organization

Companies can be considered customer-centric by understanding a combination of quantitative and qualitative factors.

Employee Design Debt Hurt Productivity and Customer Support Experience

Employee design debt can be shrunk by identifying sources, reviewing processes, investing in tools, providing training and seeking feedback.

Modern Chief Customer Officer

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

Role of Customer Support Team in Engagement and Churn

One of the most common issues that customer service teams have is maintaining communication with customers. Working with customer service...

Will It Takes a Village to Be in the Top 1% In Customer Experience?

“It takes a village to raise a child” is an African proverb that means an entire community of people must interact with children for...

Great Customer Service and Products Create Market leaders.

Companies that make great products distinguish themselves from the competition through even great service. What is Customer Service?...

How to Convince Growth Through Support To My Management?

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer...

Man and Machine in Customer Support

Will machines eventually substitute humans and take away support jobs or are they complementary to existing workers?

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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