In recent years, conversations around AI have shifted from hype to tangible impact. While much of the world remains curious about AI's true potential, those at the forefront of enterprise operations know a different reality: AI isn't coming; it's already here, quietly transforming the way technical support and service teams operate. So, what exactly is Agentic AI, and why are industry leaders calling it the next big leap for enterprise support?  The Rise of Agentic AI   Tradi

In a powerful conversation hosted on the WIL podcast, three respected leaders from the Women in Leadership (WIL) Society shared their...

As we approach 2025, the conversation around AI’s transformative power is shifting from speculation to strategy. In his recent article, AI in 2025: Key Considerations for Technology Leaders , Udo Sglavo, a visionary in applied AI, underscores a pivotal truth: generative AI is no longer a novelty—it’s a necessity. At Ascendo.ai, we couldn’t agree more. The future belongs to organizations that harness AI not as a standalone tool, but as an integrated, intelligent partner capabl

In the fast-evolving world of Technical Support, the promise of AI shines brightly. From self-service solutions to real-time agent assistance, AI tools are transforming the way businesses interact with their customers. However, as Adrian Swinscoe aptly highlights in his recent article, " Are Humans the Missing Link in Your AI Strategy? " , the journey isn’t just about machines becoming smarter—it’s about how humans and AI collaborate to deliver the best outcomes.  Unlocking t

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Explore how AI can revolutionize technical support while managing risks like "botshit."